Can i add a VIP Decoration to the SOW Incident Summary?

[Marcel Urban]

Hello,

i'll try to add a VIP Decoration to the Caller field in the SOW Incident Overview Summary.

Is this possible? The highlighted values are already configured, but that doesn't work for the summary.

Thanks

Marcel

[Neeraj Modi]

Hi @Marcel Urban 

Please refer to this article comment by "cberk", that will help you to implement the functionality. 
Community Article Link 

To help others quickly find solution, please mark this answer as "Helpful" or "Accept Solution"  If it solved your problem/Question.
 

[Ankur Bawiskar]

@Marcel Urban 

it will be challenging to add that icon in the Overview tab as it's not rendering a normal form.

For that you might have to play with the UI builder component and it will be somewhat challenging.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Marcel Urban]

Thank you for your feedback. We solved it differently. We added the caller to the header as a secondary value. This will only be displayed if the caller is a VIP.