Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Centralization of Knowledge

SotaT
Tera Contributor

‎06-18-2025 05:26 PM

I would like to ask about Knowledge.

Currently, we have Knowledge in Japanese language, and Knowledge is displayed when the display language is Japanese. However, there is no Knowledge in English, so the Knowledge is not displayed when the display language is English. Is it necessary to create multiple Knowledge with the same content in English language? If there is a way to unify the Knowledge, we would like to know.

 

Translated with DeepL.com (free version)

0 Helpfuls
  • 637 Views
1 REPLY 1

SotaT
Tera Contributor

‎06-18-2025 05:47 PM

I found that glide.knowman.enable_multi_language_search is true. However, if I set the display language to English, which remains the same, only the Knowledge with the language English is displayed.

0 Helpfuls