Created a List in UX Lists but not visible in HR Agent Workspace

tworzala
Tera Contributor

I have created a list using Agent Workspace for HR Guided Setup in the UX Lists. The list looks good there. When I go over to HR Agent Workspace, the list is not available. I have a category assigned but still nothing. What is wrong?

13 REPLIES 13

Brad Tilton
ServiceNow Employee
ServiceNow Employee

That looks right to me. I would try another browser and possibly clear the instance cache (as long as you're in a subprod).

tworzala
Tera Contributor

I've tried a different browser and clearing my cache. My whole team is having the same issue. This is in production as well. Same config is in our DEV & Test instances and working as expected. Production is my issue.

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I would open a support ticket in that case.

Dale Bersane
Tera Contributor

Did you ever figure this one out?