Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Current start page

chadlockwood
Kilo Sage

14 hours ago

After a recent upgrade to Zurich, we have setup the option to select a start page in User Preferences under User Experience. The default is the standard dashboard but I want to use a Platform Analytics (PA) dashboard. Since the upgrade we now see these messages:

dashboard.png

Clicking on the link takes us to the new PA dashboard. Now, if I open Preferences > User Experience, there is no option to select Platform Analytics for the start page, but there is the option of choosing the page that I am on, which is apparently how this is supposed to work. I choose that option and close Preferences. My screen refreshes on the PA screen and when I click our corporate logo in the upper left, I am returned to this PA screen, which is the goal.

Unfortunately, this setting does not persist through a logout. Next time I login, I start at the old style Dashboard page. 

In the User Preference com.snc.par.dashboards.ui.preferences, I see the sys_id of the PA dashboard I set so I assume that it has something to do with the Current Start Page setting. However, after logging out and back in, I still see the PA dashboard sys_id in that user preference, so it would appear that the instance just isn't honoring the setting. 

 

If you have run into this issue and have been able to resolve it, please let me know how you managed it so that I can fix it. 

0 Helpfuls
  • 166 Views
1 REPLY 1

tiagomacul
Giga Sage

6 hours ago

The point described is a known behaviour related to the persistence of User Preferences after migrating to the Next Experience UI, particularly following an upgrade (Utah or Zurich).

 

The core problem is that the legacy preference system and the new Next Experience system might conflict over which page should be the home page, leading to the session cache failing to correctly apply the user's preference upon logout/login.

Here is the diagnosis and the most likely solution to resolve the non-persistence of the start page.

 

🛠️ Solution: Clearing Conflicting Preferences

 

The key user preference field Chad found, com.snc.par.dashboards.ui.preferences, correctly stores the desired PA dashboard's sys_id. However, the system fails to honor that value because an old, conflicting preference or a cache issue overrides it during login.