Difference between hardware model and custom hardware model

[jnt-cnt]

Hi Community,

In Hardware Asset Management there are hardware model table [cmdb_hardware_product_model] and custom hardware asset model library [sn_hamp_custom_hw_product_model] tables.

What are the differences between the two tables, and when are each tables used? 

[Community Alums]

Hi @jnt-cnt ,

Hardware models are where information about the items in your environment would be contains such as Desktops or Server models.

Now, If you have a hardware model that isn't represented in the Asset Management Content Service yet, you can create a custom model.

[jnt-cnt]

Hi @Community Alums 

I can see on the form that the "new" button is available for both hardware models and custom models.

What is the best practice when a model is not available on ServiceNow and needs to be added?

[Community Alums]

HI @jnt-cnt ,

For the situation mentioned by you, you can create custom model.

[jnt-cnt]

@Community Alums 

Thank you for your answer

I was looking on instance, that a custom hardware model cannot be used for creating assets. 

This requires creating a hardware model [cmdb_hardware_product_model] and adding model categories, manufacturer and name. 

Then what would be the purpose of creating a custom hardware model, when you can directly create a hardware model, which can be created and used by assets.