Disable "Provide Feedback to ServiceNow" in the Help Center

Ethan Metcalf
Tera Contributor

Hi All,

 

We have recently upgraded our Development instance to Vancouver. We came across "Provide Feedback" at the bottom of the Help Center during our testing. After some investigation, I found the Provide feedback to ServiceNow documentation that says this functionality will send the feedback to ServiceNow. Our worry is that when we upgrade production our users might use that thinking they are providing our admin team feedback when it actually provides the feedback to ServiceNow. 

 

Is there a way to disable that "Provide Feedback" button or at a minimum hide it based on a role?

 

Help Center Provide Feedback Button.png

 

Thanks

Ethan

1 ACCEPTED SOLUTION

Solved it.

Follow this process:

       property name: glide.ui.product_feedback_enabled 

       change application scope to: Polaris app shell

then set the property value to false.

 

Mark as helpful if worked.

Best Regards,

Mahesh Sharma.

View solution in original post

5 REPLIES 5

Thank you! This worked for me. Once I logged out and back in the "Provide Feedback" button no longer appears in the Help Center