Dispatcher Workspace
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07-23-2025 03:25 AM
Hi all,
I’m working in the Dispatcher Workspace in ServiceNow Field Service Management.
Right now, the Dispatcher view shows all users assigned to a Service Territory – this includes technicians, dispatchers, and initiators. I have these requirements:
I want the Dispatcher Workspace to show only technicians assigned to a service territory (e.g., Gurugram Power Line Zone).
The system currently doesn’t differentiate which user is a technician, dispatcher, or initiator.
Is there a way to filter by user role or label/display the user roles in the Dispatcher Workspace?
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