Follow button is back in Utah but not doing anything?!

[Kristin J]

Hello there,

I am working on Utah, in Next Experience, but outside of Workspace. For the life of me I cannot find where I can create notifications/triggers for the Follow button on all of our record types (HR Case, Incident, RITM, Problem, UR etc.). I am sure that I saw where to do this a couple months ago but now I cannot find where/how to trigger them.

What I want to see is what currently triggers a notification if someone has clicked Follow, what the notification contains, and where I can create other notifications as needed. Currently, when someone clicks Follow on an HR Case, or on an Incident, Problem, etc. there is a banner saying "you're now following", but no notifications are triggered when changes are made on that record.

Help is greatly appreciated! 😓
Kristin

[Brenda Williams]

Hi Kristin,

Did you ever get the follow notifications to work? This piece is so frustrating based on how their documentation is written. It doesnt work for Next Experience but it does work now but guess what in real life it doesnt work and on top of that is an absolute pain to now try and hide the button from everyone.

[Kristin J]

I had a similar situation when we rolled out...I had to send a large "just don't click the button" message until we got it sorted out, which wasn't the best look but we just weren't sure. But now, it seems to be consistently working in Next Experience/Utah, and whether it just took a while to settle down, or whether it had to do with some glitchy impersonation testing, we may never know.
I think it's possible to customize the type notifications that show up "in the bell", but since they don't say specifically what has changed in the ticket, I think it would get overwhelming quickly.

How's it going for you now that you've been in it a couple months?