Is it possible to change the table label dynamically?

On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...

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Platform Academy: Now Assist Center: AI Made Simple for Developers

Now Assist Center: AI Made Simple for Developers Overview If you've been managing AI features on the ServiceNow platform for a while, you know the drill: skills are configured in one place, analytics live in another, agents are set up somewher...

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Modify the Customer Fact Sheet button functionality in SOW for incident and catalog task

Hi everyone, I have this form action in SOW and I need to do this: Modify the Customer Fact Sheet button functionality in SOW for the Incident and Catalog task so that when clicked, it goes into Related records to show the related list (of course, on...

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Frequent Crashes and High Latency in PDIs: A Common Experience?

Hi everyone,I’m currently building and practicing in my PDI, but I’ve been running into persistent issues with extremely long loading times and frequent crashing/timeout messages. When I brought this up with my mentor and asked if I was somehow using...

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Expected Behavior: As per ITIL best practices, a Requested Item should only be closed after all its

Expected Behavior:As per ITIL best practices, a Requested Item should only be closed after all its associated tasks are successfully completed and closed.Observed Behavior:The system currently allows closure of the Requested Item before closing all r...

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How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Variable substitution showing backend value instead of display value in Catalog Task

I am facing an issue with variable substitution in a ServiceNow Catalog Task. When using ${variables.primary_impacted_business_line_2}, it is returning the backend value instead of the display value in the Task Name.I also tried using methods like ge...

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Reference field on Knowledge Article template

Dear experts,We are using Zurich versionI have created a custom article template for knowledge base and included a reference field "Project" (referencing pm_project)While creation of article using this new template, the user selects the project in th...

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• Knowledge Management

IT Remediation Workspace - How do I disable the filter icon on a list view on a Workspace?

My client would like to disable this icon for end users so they cannot add in Source = Pen test. I have successfully edited the filter to exclude those records but the end users can still click on the filter and undo the exclusion. Any idea who to hi...

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• UI Builder : Next Experience
• Workspace : Next Experience

Crafting Clarity: Customizing Now Assist Analytics

Mastering Now Assist Analytics: The Admin’s Guide to Unlocking AI Insights in ServiceNow As ServiceNow continues to expand its AI footprint, understanding how your organization uses those capabilities becomes more critical than ever. Whether you're ...

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What's New for Platform Encryption in Australia

Session Recap: What's new for Platform Encryption in Australia   This session recapped the encryption enhancements introduced in the Zurich release while focusing on the new capabilities delivered in the Australia release.   The discussion provided a...

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• Platform Security

Knowledge Center: Deep Dive on Knowledge Health Score and other additions

Knowledge Center: Deep Dive on Knowledge Health Score  Platform Academy | Q2 2026 Release | Knowledge Center    If you manage knowledge content in ServiceNow, you've probably been in this situation: you know the quality isn't great, but you have no i...

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