Hello experts,
We have a current scenario where there is some emails that is not sent due to the user being inactive. I just found that it is the oob behavior that servicenow will not send outbound emails to an inactive user.
My next goal is to check on the emails that was not sent. I found that one method is that you could utilize the message in the email logs for emails not sent due to inactive user (Notification (unknown) excluded recipients because user's "Active" setting is disabled:) to search in the system logs, but it takes a lot of time and it is only for emails that was not sent due to the user being inactive. But is there a more efficient way to check on the emails that was not sent?
This is one method that I can think of to search for unsuccessful email sent but as you can see it seems to be not very efficient:
Regards,
Vaine
Actually this is one of the problem. What is there is multiple emails in one notification and then it successfully sent to one user but failed to others. like this one:
It was tagged as sent because it was sent to one active user but it was not sent to other user based on logs:
That is why one method that I can think of is to check on the system logs for that message.
