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How to configure chat in service operations workspace

VISWANATH KAMAL
Tera Contributor

‎06-14-2023 03:13 AM

After going through the docs, I installed a plugin then after I can see a inbox below the list Icon in service operations workspace but it is only visble to me. Is this have any applicability like lists?

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎06-14-2023 06:15 AM

I believe we're actually deprecating that inbox functionality in workspaces in favor of Next Experience Notifications and Sidebar chat so I would look into those.

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VISWANATH KAMAL
Tera Contributor
In response to Brad Tilton

‎06-15-2023 05:40 AM

@Brad Tilton 

As we are using Tokyo, can you tell how to set audience for the inbox?

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