How to configure chat in service operations workspace

VISWANATH KAMAL
Tera Contributor

After going through the docs, I installed a plugin then after I can see a inbox below the list Icon in service operations workspace but it is only visble to me. Is this have any applicability like lists?

2 REPLIES 2

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I believe we're actually deprecating that inbox functionality in workspaces in favor of Next Experience Notifications and Sidebar chat so I would look into those.

@Brad Tilton 

As we are using Tokyo, can you tell how to set audience for the inbox?