How to show a Document ID field in a report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
52m ago
Hi,
We want to report on on_call_escalation_comm table to know how many times call was attempted and for which incident. But in this case Incident sys_id is stored in a document ID field.
If we use escaltion field it gives sys_id and if we use Source field of escalation it shows empty in the report.
Please let me know how can we show the incident number in the report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
43m ago - last edited 43m ago
did you try joining both the tables using Database view and then show the number from the other table?
create report on that database view table
Database view - How to correctly join a table using a document_id field
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
