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Not able to change the incident form view( created from Interaction)

nebiata
Tera Expert

‎12-04-2023 06:09 AM

I was able to change the interaction view ( to match AW). Also when I create a new incident from the incident list, it matches the view in AW. My issue is that after the interaction, I created an incident but the view is different, I tried to change to the workspace view( that is the view I have in AW) but it changed to the Service operations workspace view. Any suggestion?

 

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Thank you

 

 

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2 REPLIES 2

Vaibhav127
Tera Guru

‎12-04-2023 06:15 AM

Hi @nebiata ,

 

Did you check the view rules, it might be setting the view based on some condition

nebiata
Tera Expert
In response to Vaibhav127

‎12-04-2023 07:45 AM

There is only a view rule for incident new records. I can create one but not sure what the condition would be for an incident create from interaction

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