Replacing Connect Chat with Agent Chat for Next User Experience

[Dennis Petkiewi]

Connect Chat is not supported with Next User Experience, and ServiceNow recommends replacing it with Agent Chat.

When we do this, what other components/products need to be implement for Agent Chat to work?  Advanced Work Assignment?  Virtual Agent?  Workspaces (which ones?)

Thanks in advance.

[Ashley Snyder]

Do you mean Connect Chat or Connect Support?

See this FAQ for more information on either migrating Connect Support to AWA and Agent Chat, or using Sidebar as a replacement for Connect Chat.

[Jesse_H]

Check out this document (attached)

Also be sure to add aws_agent and interaction_agent to your Help desk roles/group.
Lastly, the instructions (from a training) include a screenshot where the inbox icon should display on the left in the Agent Workspace but it isn't.