Servicenow downloads banner logo upon logging in

Andrew Balleto
Tera Contributor

‎02-04-2025 09:07 AM

For some reason, when a user logs into servicenow it will download the company logo.

I also notice its showing the attachment id in the address bar.

"https://*.service-now.com/now/nav/ui/classic/params/target/sys_attachment.do%3Fsys_id%3D01421b671b8a91101aa93224cc4bcbed"

 

Anyone know where I can look to figure out what is triggering this?

 

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Najmuddin Mohd
Mega Sage

‎02-04-2025 09:38 AM

HI @Andrew Balleto ,
One place we see this issue, when an Incident or any record is created using Inbound email action, the Logo in the Signature of the email is attached to the Incident or the record created.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

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