Set Polaris Theme as Default for a new instance (Zurich)

Brasky001
Tera Contributor

‎04-01-2026 07:07 AM

The default theme for our new instance (Zurich) is Coral. How can we make Polaris as the default theme for all users?

 

As per checking, this can be done via Theme Builder. I was able to make the Polaris Theme as my default on my PDI (see image).

Themes_PDI.jpg

 
 

However, on our new instances, we are unable to view the two themes on the Published list, thus we are not able to make Polaris as default. These two themes are available on the User's Preference.

Themes_Client.jpg

 

 

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Huynh Loc
Mega Sage

‎04-01-2026 07:35 AM

Hi @Brasky001 ,
Please refer to this blog and implement in your instance
https://www.servicenow.com/community/servicenow-ai-platform-articles/set-default-custom-theme-in-pol...

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Srikanth_9
Mega Sage

‎04-01-2026 09:07 AM

Hi @Brasky001,

 

Yes, in Zurich release Coral is the default theme for new instances with Next Experience enabled.
 
Follow the steps:
  • Open Theme Builder > Manager.
  • The Manager page is where you can publish/unpublish themes.
  • Make sure Polaris theme is published and set as default theme for users from the Manager.
  • Unpublish Coral theme in the Theme Builder.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.
 
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