Set Polaris Theme as Default for a new instance (Zurich)

[Brasky001]

The default theme for our new instance (Zurich) is Coral. How can we make Polaris as the default theme for all users?

As per checking, this can be done via Theme Builder. I was able to make the Polaris Theme as my default on my PDI (see image).

However, on our new instances, we are unable to view the two themes on the Published list, thus we are not able to make Polaris as default. These two themes are available on the User's Preference.

[Huynh Loc]

Hi @Brasky001 ,
Please refer to this blog and implement in your instance
https://www.servicenow.com/community/servicenow-ai-platform-articles/set-default-custom-theme-in-pol...

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

[Tanushree Maiti]

From theme builder , you can try this - https://www.servicenow.com/community/member-feedback-forum/help-needed-switching-to-coral-theme-afte...

Refer KBs :

 KB0722337 How to set a default theme to be used for all users in an instance 

KB1120004 Next Experience UI - Understanding Themes 

https://www.youtube.com/watch?v=4G5tOM61xl0#:~:text=To%20change%20the%20theme%20for%20all%20users,sy....

[Srikanth_9]

Hi @Brasky001,

Yes, in Zurich release Coral is the default theme for new instances with Next Experience enabled.

Follow the steps:

• Open Theme Builder > Manager.
• The Manager page is where you can publish/unpublish themes.
• Make sure Polaris theme is published and set as default theme for users from the Manager.
• Unpublish Coral theme in the Theme Builder.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.