SLA Timer in List View

[vinnus]

prerequisites and detailed guidance to impalement  SLA Timer in Agent work space view

Thanks 

[Ankur Bawiskar]

@vinnus 

what's your business requirement?

[vinnus]

Thanks for the response!!

We want have SLA timer feature to implement in our Agent work space list view.

we want show the SLA breach time for case records in list view for the each record.

we have multiple SLAs running for the cases based on the Intake form specific with other conditions (L1 L2 L3 and so)and we used default SLA flow for all cases  

[Ankur Bawiskar]

@vinnus 

which table list you are referring?

[vinnus]

costume table in scoped application "x_jj_dfit_case"