UI Builder Lookup Record Data Source Return Fields Grayed Out Xanadu

[tvmlynch166]

I am walking through Product Documentation to learn more on the UIBuilder Xanadu.

https://docs.servicenow.com/bundle/xanadu-application-development/page/administer/ui-builder/task/ad...

The Return Fields Option is Grayed out and I cannot add any fields.
Does anyone know how to fix this or if I am doing something wrong?
Thank you.

Tricia

[Community Alums]

Hi @tvmlynch166 ,

Am in Xanadu and i can see this field NOT greyed out!!

Maybe you want to check the application scope or try by duplicating the page variant .

See my instance:

[Brad Tilton]

You may need to scroll to the right to see the + Add button. It looks like the right side of your configure panel is being cut off by the results panel. If you can't scroll you might try zooming out and seeing if the button shows up.

If you've done all of that and the add button isn't there, I'd clear the UIB cache, browser cache, instance cache, and log out and back in. Also make sure the UIB store app is updated to the latest version.

[Community Alums]

Hi @tvmlynch166 ,

My PDI in Xanadu version and it is working for me please check few points 

1. Add Return fields to check data in JSON

2. Check wheather you are in correct Application

3. Click on JSON to see it is available or not 

4. Try to clear UI Builder cache 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak