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‎05-02-2025 04:33 AM
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‎05-02-2025 05:14 AM
correct
Please capture that RCA record in correct scope update set and then migrate again.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-02-2025 04:51 AM
you captured the restricted caller record in wrong scope
once you fix that you can move them again
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-02-2025 05:03 AM
so that i need to correct the scope in update set in dev then move it again to this instance right?
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‎05-02-2025 05:14 AM
correct
Please capture that RCA record in correct scope update set and then migrate again.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader