Workspace: Personalize Form feature
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10-26-2022 01:24 PM
I was testing the Personalize Form feature in configurable workspace. It allows an individual user to select fields to hide/show on the form. After selecting several fields to hide on the form and clicking the Update Form button, the fields were hidden. My expectation was that the preference to hide these fields would be applied if I opened another record, but that did not happen as the fields were once again visible. Also, if I refresh the page of the specific record I had updated then the fields once again reappear. Essentially, personalizing the form (hiding the fields) only occurs for the one specific record and only for the current session. Is this working correctly? If so, this seems not useful. The product documentation is minimal for this feature.
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10-27-2022 01:14 AM
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10-27-2022 05:10 AM
Could someone from ServiceNow please weigh in on this one? The documentation does not cover how this feature should be working (i.e. should the preference be retained and applied to other records).

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10-27-2022 07:13 AM
I would open a support ticket for this one.
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10-27-2022 08:09 AM
Will do. Thanks, Brad.