Managing Service Design Packages in ServiceNow

[dellamichnavich]

How are you managing Service Design Packages?  

We're rolling out SDP and there is a lot of grumbling about using Microsoft Word to capture all the aspects of the design for each of our services.   There must be a better way (hopefully using ServiceNow) to manage what should be a detailed and very dynamic knowledge source.

More information on Service Design Packages here.

[dellamichnavich]

I can't access the link, but that's okay.   It may be the knowledge 15 information may be restricted to those that attended.   I'll forward it to someone in my org that did.

Thanks for your input, I really appreciate it.

[spally]

Hi Joshua

Would be very interested in the content of the above stated file (Pragmatic Service Design Package — A Baseline Approach Bridging 7 Key ITSM Processes). is there any chance to get an open link or the file itself?

many thanks in advance and kind regards

[kselders]

Hi Joshua

I also would be very interested in the content of the above stated file; is there any chance to get an open link or the file itself?

Thank you!

[gmitchell]

I, too, am interested in the contents of this file, if at all possible.   Thanks!