Hello, all. Newbie here. Just went live with ServiceNow over here at Arlington ISD. We're trying to figure out the best way to deal with users that change last name and thus change their user ID. We synch with Active Directory managed by another department, so we just get a new record added to our user's table without any notice when AD changes an employee's name. We have an Employee ID number that is always unique, so is there a way to set up the synch to look at both the user ID and the Emp ID number before making a new record? Or any other way to manage these changes? Thanks.
