If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is the Now Support Portal?
Always here. Always ready. The Now Support portal (formerly known as HI portal) is your launchpad to access self-help content, get technical support, and manage your ServiceNow instances. Whether you are in the office, working from home, or on the go, Now Support has you covered. New Now Support administrators should take this course to ensure that they are equipped to manage their company's instance on support.servicenow.com.
Introduction of the latest changes of the Now Support Portal.
Trainings & Courses
Now Support and What It Can Do for You
Watch this video to learn how to navigate the support process efficiently, receive essential instance notifications, and clearly understand the support model and SLAs.
Now Support Administration Overview
Always here. Always ready. Now Support is your launchpad to access self-help content, get technical support, and manage your ServiceNow instances. Whether you are in the office, working from home, or on the go, Now Support has you covered. New Now Support administrators should take this course to ensure that they are equipped to manage their company's instance on support.servicenow.com.
Articles & Blog Posts
by ServiceNow Support
What is the Now Support portal
Introduction to the Now Support Portal and overview of its key features.
by ServiceNow Support
Tips for getting started with Now Support
These onboarding tasks will help you get started as a Now Support Administrator, so you can get the most out of Now Support.
by ServiceNow Support
Using the Now Support (HI) portal | Resource Page
This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal.
by ServiceNow Support
Roles and Responsibilities of Customer Administrators on Now Support
Customer Administrators are Now Support users with the customer_admin role. They create and manage users on Now Support and that article explains how it works.
by ServiceNow Support
Now Support Maintenance Center: How to access and manage communications
The Maintenance Center is a dedicated place for you to view, track, and engage with your maintenance communications on the Now Support portal homepage. Previously only available in email, all of your maintenance communications will be accessible from a single location.
by ServiceNow Support
The Maintenance Center is a dedicated place for you to view, track, and engage with your maintenance
by ServiceNow Support
Introducing Now Support User Management
In late March ServiceNow is launching a new experience for customer and partner administrators to manage their users in Now Support. This new user management tool will unify the user creation experience across Now Learning, Support and Impact, and make it easier and faster to create and manage users.
Videos & Podcasts
2020-06-11 by ServiceNow Support
Getting Started with the Now Support Mobile Application
Overview of the Now Support mobile app, which provides access to after-sales support from ServiceNow. The mobile app gives you the freedom to fulfill self-service requests, view knowledge articles, move cases forward, and get help from our Now Virtual Agent—all from the palm of your hand.
2020-10-02, by ServiceNow Support
How to schedule and manage instance upgrades on Now Support
Stay current by upgrading your instance to the latest ServiceNow release. This video covers the benefits of upgrading, managing an upgrade using the Instances Dashboard, rescheduling an upgrade, and staying updated with notifications.
2021-06-08 by ServiceNow Community
Managing and planning upgrades on the Now Support Portal
Join upgrade experts from Now Platform to share best practices on planning, scheduling and managing upgrades on the Now Support Portal. Learn how programs such as Early Release and Upgrade Assist can help you streamline upgrades and get ahead of the pack. We will show you the experience live in Now Support, provide best practices, and take your questions during this session!
2021-06-08 by ServiceNow Community
Now Support, Reimagined: Customizations to create a next-generation support portal
ServiceNow recently launched a reimagined Now Support portal that’s seamless, connected, personalized, and built with our customers’ feedback in mind. In this webinar, we’ll provide a look under the hood and show you how we leveraged the Now Platform to reimage our support portal. We’ll also explore how we designed, planned, and tested to deliver a portal that works for you!
2023-06-28 by ServiceNow Community
NowSupport and what it can do for you
Join us to learn how to setup you organization to log support cases and receive important email notifications about your instances. We’ll also explain the support model, SLAs, and all means for resolving issues including our extensive knowledge base with FAQ and known errors. And, we’ll introduce you to the service catalog where you can request and schedule upgrades.
Troubleshooting
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