Conversational Interfaces

[britta]

You can enable your users to engage with virtual agent and live agents using ServiceNow® Conversational Interfaces. These interfaces provide conversational experiences for your users in the chat channels that they prefer.

Visit these product hubs to learn more: 

Virtual Agent & NLU

• Learn more about our Virtual Agent that provides a personalized and fast self-service experience, with natural language understanding and integrations with your chat app of choice. 

Agent chat, routing and Sidebar 

• Learn more about how to connect your users and customers to service agents with the right skills at the right time, and how agents can better collaborate with each other. 

[Wardma]

Hello @britta Im working on a project and have come to a crossroads with the Virtual Agent. In the Conversational Interfaces I select my Chat Experience that I have configured and run the test to try my bot. Everything works perfectly as it was intended. Once I go to the Service Portal page and initiate a conversation with the bot, some items aren't working correctly. Do you know why this is or can @ someone who may be able to guide/assist me?

[britta]

Hi Wardma, I have reached out to two of my colleagues for assistance on this for you.  Brittta

[dvt-connect]

I am looking  for some technical information on integration from Amazon Connect to ServiceNow using ServiceNow Voice and how i can extend the capability. Where / Who is the best person to assist with this?