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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Decision Management?
Use decisions tables to help you reach outcomes that depend on multiple factors. In these tables, each factor is a decision input. For example, if you are trying to make a decision about car insurance coverage, your inputs might include the location where the insured person lives, the age and accident history of the insured person, the car make, the car model, and the car year. This logic can save time and present a more organized, readable format than using a script. Decision tables provide a single point where you can create, view, and modify decisions.
Entry point to the official product documentation
Decision Builder - System Administrator Guide
This whitepaper outlines how system administrators and developers of all skill levels can use Decision Builder to decouple logic from code across the platform.
Decision Tables Best Practices
Trainings & Courses
Make a Decision Flow Logic Overview
This course provides an overview of the Make a Decision Flow Logic.
Articles & Blog Posts
2021-01-22 by Szentpáli János
Decisions, decisions, decisions…
One of these days a question was asked on ServiceNow’s Slack channel about the way switch statements worked in JavaScript and ServiceNow. One thing led to the other, and Decision Tables quickly came up as a possible solution to the problem.
2023-07-21 by @Lisa Holenstein
Make Decisions from JavaScript with the DecisionTableAPI
In this Workflow Automation Center of Excellence article, you’ll learn how to use the DecisionTableAPI from anywhere in the platform where you can execute a script.
2023-07-21 by @Laszlo Balla
Populate choices from a Decision Table
A few weeks ago I had a requirement to add a new Selectbox variable to a bunch of catalog items, and show different choice options depending on which item this variable is displayed on. In case of some items, we would have to look at the value of another variable as well to determine the actual choices. I needed a solution that can easily scale to additional items in the future, and can be maintained by a less experienced administrator, or even a process user directly. I immediately thought of Decision Tables, but wasn’t sure that it would actually work out as I hoped. It did, and here are the steps I took.
Videos & Podcasts
2020-05-21 by ServiceNow Community
Join Chuck as he answers a community question about how to use a Flow Designer decision tree and why you want one.
2020-11-23 by ServiceNow Community
Topical Deep Dive - Data Lookup tables
Discover a simple method to set a field value on your table based on other field values based only on conditions. This is the method used for an incident priority based on impact and urgency, or assignment rules. Unlock the power yourself.
2021-11-12 by ServiceNow Community
Decision Builder with Julia Perlis
On this episode, ServiceNow Sr. Product Manager Julia Perlis joins the advocates to demo and talk about Decision Builder.
2021-11-15 by ServiceNow Community
Getting Started with Decision Builder
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CI/CD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting. The academy format consists of a specific topic for each session that will be presented in 20-30 minutes followed by a Q&A after.
2022-03-03 by ServiceNow Dev Program
Join us live as we bring some of our processes into decision builder for the first time.
2023-01-10 by @Technomonk
Revolutionize Your Processes with ServiceNow Decision Builder
In today's video we will be looking into ServiceNow Decision Builder
2023-03-10 by ServiceNow Dev Program
On this episode, we will be using Decision Table APIs for some fun.
2023-04-18 by ServiceNow Community
Watch this session with Principal Product Manager Julia Perlis and me for a follow-up session on Decision Builder and Decision Tables. Since our last Academy on these topics in November 2021, there have been significant updates that we're excited to showcase and share with you.
2023-09-08 by ServiceNow Community
Decision Builder Testing and Publishing
Discover the latest features of Decision Builder and decision tables and how they can make your life even better in the Vancouver release. Showing off testing, defaults, new interfaces, future features, and more.
2023-09-15 by James Downs
I make a sandwich using ServiceNow Decision Builder
Exciting updates await in the Vancouver release of ServiceNow Decision Builder, and we're here to showcase them all in this fun video. Join us as we explore the latest features, including input reference filters, duration result columns, draft authoring and the game-changing "Test" button.
2024-03-14 by ServiceNow Community
Decisions in Service Catalog Flows
In this academy session, we’ll look at different ways to use Decision Tables when creating automation for your Service Catalog fulfillment.
2024-03-28 by ServiceNow Community
What's new for Workflow Automation in the Washington DC Release
In this academy session, our Product Owners for Flows, Decision Tables, and Playbooks will showcase the innovations delivered for Workflow Automation! Join me, Jingfei Chen, Julia Perlis, and Jason Lefever to learn what's new in the Washington DC release.
2024-06-13 by ServiceNow Community
Getting Started with Decision Tables
In this academy video, you will learn how to get started with building Decision Tables in Workflow Studio in 2024 to simplify your flows and code!
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
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