Preview/Information Icon in List View Tips & Tricks

[Narsing1]

Case#1 : I would like to display only Incident Number, Caller, Short Description when I click on Preview Icon from Incident List view.

• Go to Incident Table Definition
• Click on "Layout Form" link under Related Links
• Ciick on "View name" and select "New" to create the View
• Provide the name as "sys_popup" (It must be exactly the same name with Lower Case)
• 
• Select Number, Caller & Short Description fields from Slush bucket and put that in Right Section.
• Save it and you will be able to see like this
• 

Case#2: I would like to show Number, Caller, Short Description for all Users except "Database" Assignment Group Members. Database Group Members needs to see Number, Caller, Short Description, Description fields as well.

• Go to Incident Table Definition
• Click on "Layout Form" link under Related Links
• Ciick on "View name" and select "New" to create the View
• Provide the name as "DBTeam" and configure all the fields that you want (This is for Form View i.e. what you would like to see when you open a incident record)
• Save it and again click on "Layout Form" Link under Related Links
• Ciick on "View name" and select "New" to create the View
• Provide the name as "sys_popup,dbteam"
• Select Number, Caller, Short Description & Description fields from Slush bucket and put that in Right Section
• Save it 
• Go to "System UI" => "View Rules" and create a new record.  Write your script like this and save the record.
• 
• Impersonate with one of the member from "Database" Group and you will be able to see the details like this when you click on "Preview / Information" Icon 
• 
• The same information Icon looks like this for other users
• 

 Case#3: I would like to Hide the Preview/Information Icon

• First choose which Table you wanted to apply the hiding of Preview Icon.  Here I have taken Incident Table as an example.
• Create UI Script as below (Please observe the code and its self explanatory)

• (function() {
      addAfterPageLoadedEvent(function() {
  		//I would like to hide Preview Icon for Incident Table.  You may add ( or || ) any table of your choice in this (or) condition.
          if ((window.location.href.indexOf('incident_list') != -1)) {
  			//If Incident, then use "#incident_table" (just add _table to the table name)
              $j('#incident_table > tbody  > tr > td > a[class="btn btn-icon table-btn-lg icon-info list_popup"').each(function() {
                  $j(this).css("display", "none");
              });
          }
      });
  })();

• 
• Save it and open the Incidents in List view.  You will be able to see like this
• 

Please mark it as helpful and do a bookmark if it helps you.  Also, do a comment if anything required.

Thanks,

Narsing

[smrithi]

Is there anyway to make the sys_popup view form be editable? 
We have one requirement to make the form editable instead of open record button

[Pooja58]

I Have a report added to a dashboard on portal, customer don't want to see this i icon on this report in the list view, how can I remove it?
under window.location.href.indexof I have given dashboard link containing report sys_id, but still i icon is visible. 

[Narsing1]

Recently came across one more case.  Here you go.

Case#4: I would like to hide the preview icon on the Related List of a form

• Right click on the Preview Icon where you would like to hide on the Related List like this. Here I took Task SLA related list on the Incident form.
• 
• In this case, I would like to Hide the Task SLA Related List Preview icon.  So just took the HTML Table ID of it and my id is "incident.task_sla.task_table".
• 

• Now, create a UI Script like this 

  Note: Cell[1] will be always a preview Icon.  So you can have a hardcoded one.

(function() {
    addAfterPageLoadedEvent(function() {
        if ((window.location.href.indexOf('incident.do') != -1)) {
            var table = document.getElementById("incident.task_sla.task_table");
            for (var i = 0; i < table.rows.length; i++) {
                table.rows[i].cells[1].style.display = "none";
            }
        }
    });
})();

You are done and the final result is like this

Before#

After#

Thanks,

Narsing

[Pooja58]

Hello,

Thanks for your reply, will check this solution.

Best Regards,

Pooja

[VasukiS]

Will this work in CSM View ?

[Narsing1]

It works independent of the view as it is taking a part of the url into consideration

[kshaw]

I have implemented case #2 on the sys_user table for a HR view.

It does not work.

[Narsing1]

Looks like you are combining both 1 and 2.

Can you please create a new view with some other name apart form sys_popup and change the view on the list view to that name and try

Thanks,

Narsing