on - edited on by
Steph Morillo
If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Subscription Management?
Subscription Management is an application that allows you to manage subscription usage and make decisions on the number of subscriptions needed for your organization. It is critical to understand your subscription usage and adoption of your ServiceNow applications, as well as view your ServiceNow licenses across the organization.
Entry point to the official product documentation
How do I manage Unrestricted User subscriptions?
For certain applications ServiceNow offers a simplified user licensing model that has no restrictions on role assignment. The number of users allowed to be designated as “active” is determined by the number of Unrestricted User licenses purchased. Although Unrestricted User is a simplified model, you need proactive user administration to stay in compliance.
Understanding Customer-Created Tables
This article will go into more detail to explain several types of tables that a customer can create and how to identify them. Not all customer-created tables are considered Custom Tables.
Trainings & Courses
Subscription Management Overview
Learn to manage and allocate subscriptions and understand how they are used in production and non-production instances.
Articles & Blog Posts
2021-11-20 by Maik Skoddow
Prevent direct assignment of licensable roles to users
It is a leading practice to assign roles to a group and add users to groups, so they can inherit the roles by the group. Avoid directly assigning roles to users whenever possible, as you have no control over subscription consumption that way. To be make sure that users are not assigned directly to roles which consume a license, this article introduces a proactive and a reactive approach.
by ServiceNow Support
Configuring Subscription Management with Groups (Quebec+) (KB0993966 🔒)
This article introduces how to get started configuring Groups with Subscription Management. This is required for Quebec and beyond.
by ServiceNow Support
Understanding Customer-Created Tables (KB0997373 🔒)
The Now Platform allows developers to extend the functionality of the platform by adding additional tables (i.e., customer-created tables). This may be done for several reasons including (but not limited to) loading data, storing supporting data, and building new or expanding existing applications. Customer-created tables are governed by the terms of your contract and the Custom Table Guide. This article will go into more detail to explain several types of tables that a customer can create and how to identify them. Not all customer-created tables are considered Custom Tables.
by ServiceNow Support
Key differences between ServiceNow issued Compliance Reports and the Subscription Management applica... (KB0997369 🔒)
This article explains the key differences between ServiceNow provided Compliance reports and what is displayed in the instance in Subscription Management.
by ServiceNow Support
Does web service account with roles consume a license. (KB0997369 🔒)
Podcasts & Videos
2021-10-18 by ServiceNow Community
Platform Academy: Subscription Management
This week's session will be an introduction on how to get started with Subscription Management.
2023-08-03 by ServiceNow Community
Platform Academy: Building Flows for Subscription Management
Subscription Management is more than just a report, it's a way of working. Watch this session with Adam Stout and me to learn how to use Flow Designer to build a powerful workflow to actively manage all of your ServiceNow subscriptions. Add Data Certification to proactively manage your subscriptions.
2024-02-15 by ServiceNow Community
Platform Fundamentals Academy: All About Subscription Management
we had an informative session where we focused on "All About Subscription Management." We dove into the essentials of tracking and managing product subscriptions efficiently. This session was your gateway to mastering subscription management, ensuring you leveraged the full potential of your products. It was a fantastic opportunity to learn, grow, and enhance your subscription strategies. Whether looking to update your skills or just stay informed, this session was a must-attend for anyone invested in Subscription Management.
2024-06-28 by Allenovation
ServiceNow Custom Tables 101: What You Need To Know
Learn from my mistakes! Understanding the details of the ServiceNow environment you’re working in is crucial. In this video, I share a major mistake I made early in my ServiceNow career. I’ll guide you step-by-step through everything you need to know about ServiceNow Custom Tables to ensure your success.
2024-02-15 by ServiceNow Community
Platform Fundamentals Academy: Mapping Custom Tables
During our Platform Fundamentals Academy, we covered managing custom tables in subscription management. We clarified that not all tables starting with "u_" or "x_" are custom and explained exemptions for tables created by ServiceNow features, tracked in specific inventories. The session highlighted the importance of mapping custom tables to subscriptions for accurate reporting and access, with guidance on selecting the right subscriptions. We also provided examples of mapping to ITSM, App Engine, and ITOM, followed by a Q&A and additional resources.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
-
