We’re featuring a regularly updated list of our most useful knowledge content. Check back every other week to view what’s new, and access resources and knowledge before you need help!
We've noticed a trend, in that many of the top articles are things you can do yourself via a Plugin or Automation store - we're listing links to those places below to save you time and effort from opening a case!
- Plugin Activation Overview
- How to manage and schedule instance upgrades
- Restoring an instance with the Now Support Service Catalog - Must be logged into NowSupport to view
- Upgrade FAQ - Frequently asked questions
- Instance Backup and Recovery - Must be logged into NowSupport to view
- Finding the IP information for your instance
- Requesting an instance rename with Now Support Service Catalog
- Requesting a non-production instance reset (zBoot) using the Now Support Service Catalog
Other things you don't need to Open a case to do:
- Customer Instance Administration Password Reset for Sub-Production Instances - Must be logged into NowSupport to view
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- Navigate to Service Catalog > Admin Password Reset
- Managing company contacts on Now Support
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- Navigate to https://support.servicenow.com/now and click Manage Accounts to get started
- Requesting a temporary instance
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- Scenario 1: Request temporary instance for testing an upgrade or a new implementation – use Virtual Agent to find our your Sales Rep name and contact them
- Scenario 2: Testing and Troubleshooting – contact your ServiceNow Territory Manager
- Scenario 3: Restoring an instance with the Now Support Service Catalog - Must be logged into NowSupport to view
Knowledge articles:
- Performance Troubleshooting Guide
- Enabling Report View ACLs - Must be logged into NowSupport to view
- Creating and managing Now Support users, granting and revoking access, editing user roles
- CLONE - Frequently asked Questions (FAQ), Clones FAQ - Must be logged into NowSupport to view
- Configuring Subscription Management with Groups (Quebec+) - Must be logged into NowSupport to view
- Notifications on Now Support
- MID Server memory leak after running Cloud Discovery – Must be logged into NowSupport to view
- Unable to decrypt Key Store password after upgrading to San Diego
- Demystifying Access Controls – ACL Basics
- NOW Learning
- Unable to decrypt Key Store password after upgrading to San Diego - Must be logged into NowSupport to view
- NullPointerException in OOTB Simple List widget after San Diego upgrade - Must be logged into NowSupport to view
