| I don't think it's necessary to write anything more about plugins or how to activate them, but in case you've never heard anything about it, here are a few references to read up on it:
The following plugins are either unknown or underutilized and that although they are all free of charge. For this reason, I would like to take this opportunity to briefly introduce these gems here. Please let me know if you think of any other plugins I should include in this list.
|
|
| ID | com.snc.customurl |
| Description |
Since ServiceNow’s London release, you have a feature that allows your instance to be accessible by a company-branded, custom, URL. Custom URL implementation uses a DNS sub-domain concept. By owning a URL through a domain provider, you are able to use specific configurations to create the same custom URL on your ServiceNow instance. But only the owner of the top-level domain (TLD) or any subdomain can configure the custom URL to a DNS subdomain. A prominent example is Disney's help portal: help.disneyplus.com |
| Resources |
| ID | com.snc.documentviewer |
| Description |
Document viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment instead of downloading it to the local device and then opening the documents with a locally installed viewer. After setting table attribute use_document_viewer=true you are offered with an additional "view" option at "Manage Attachments" dialog: After clicking on "View" a browser windows opens and the selected document is rendered: As most of the important Microsoft Office formats (Word, Excel, Powerpoint) as well as PDF and images can be viewed this plugin is extremely helpful since in this way you can view files without having to have the corresponding program installed on your terminal device. |
| Resources |
ServiceNow Documentation |
| ID | sn_int_studio |
| Description |
Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB without compromising the integrity of the CMDB. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data. |
| Resources |
ServiceNow Documentation |
Knowledge Management Add-in for MS Word
| ID | com.snc.knowledge.ms_word |
| Description |
Enables authoring content in Microsoft Word and publishing it as a knowledge article using a Word add-in. |
| Resources |
ServiceNow Documentation |
| ID | com.snc.knowledge_blocks |
| Description |
This plugin adds an advanced editing feature to Knowledge Management which allows the user to create re-usable content blocks that can be included in existing knowledge articles. This feature will give the ability to have one large article and be able to just display pieces of that article to specific users. |
| Resources |
| ID | com.snc.linkgenerator |
| Description |
Activates the Link Generator that allows you to create deep links on a form to access information outside the application. Tough it is documented in the context of the HRSD product you can use it on any form. After configuring some records, a button right beside the specified field is rendered: |
| Resources |
| ID | com.snc.document_management |
| Description |
Managed Documents is a lightweight, ITIL-based solution for creating and managing electronic documents within your instance. This application adds a layer of control around any document by providing workflow, storage, security, and categorization options. It can be used for a variety of internal documents, such as policies and procedures, compliance documentation, and knowledge articles. Concepts:
Additionally, you can activate Knowledge Document plugin which extends the Managed Documents plugin by providing the functionality for managed documents to be published to the knowledge base. |
| Resources |
Multifactor authentication (MFA)
| ID | com.snc.integration.multifactor.authentication |
| Description |
Multifactor authentication, also known as two-step verification, is a security requirement that asserts a user enter more than one set of credentials to authenticate to an instance. The basic level of authentication to an instance is local database authentication, where a user enters a username and password combination. MFA gives administrators and users the ability to require a second level of authentication, where a user must enter a passcode or token in addition to the password. A mobile application on a user mobile device generates the passcode.
Users must install and use an authenticator that supports Time-based One-time Password (TOTP) to generate a temporary MFA passcode, such as Google Authenticator or Authy. |
| Resources |
ServiceNow Documentation |
| ID | com.sn_ms_oam |
| Description |
Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab. |
| Resources |
ServiceNow Documentation |
| ID | com.glide.quiz_designer |
| Description |
Quizzes are questionnaires you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys. |
| Resources |
| ID | com.snc.undelete |
| Description |
Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. That plugin offers a new related link action "Restore Record and References" at table sys_audit_delete. |
| Resources |
Recovering deleted records in ServiceNow |
| ID | com.sn_shn |
| Description |
Use the Special Handling Notes application to create notes that bring important information about individual records to the user's attention. Tough it is documented in the context of the CSM product you can use it on any form. |
| Resources |
User Self Registration Request
| ID | com.snc.user_registration |
| Description |
This plugin provides the ability for unregistered users to request access to a ServiceNow instance. If the plugin is installed, the following section is added to the welcome screen:
The user can complete and submit the self-registration: The user receives an email when the account is registered. If the email address entered in the self-registration form is already in the system, the request is not submitted. |
| Resources |
| ID | com.snc.whtp |
| Description |
Enables the instance to use the service WebKit HTML to PDF. As a result, it is possible to export Dashboards and Homepages to PDF: |
| Resources |
