Working in queues (Change)

[catherine_sulli]

In Change, how do your teams filter their queues for CHGTASKs that are Open but the ticket is pending approval?

Does your organization utilize the My Groups Work or My Work options?   Do you have another alternative?

We have a situation where we have manually created tasks assigned to a group that show up in queues, but the tickets haven't been approved.

We're trying to determine better ways of handling these situations because some of these groups get a lot of work flowing through ServiceNow, and they really just need to be able to see what needs to be done now.

Ideas? Thoughts?

[shill]

When setting up the filter, are you using the parent.approval as your filter ?

[catherine_sulli]

I tried this on mine and it seemed to work...I'll do some more testing with the groups that have this specific need. Thank you!!