Ottawa ServiceNow User Group (SNUG)

VeLafontaine

The Ottawa ServiceNow User Group is coming up! Join us for a full day of hands-on hackathon, customer stories, live demos, and real conversations about what’s working on the platform—from Transforming IT Operations from reactive to autonomous IT operations to the latest from Knowledge 2026. Bring your team. We're looking forward to seeing you there! Register HERE!

tracyo_brien · ‎04-02-2026

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026. This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face. NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge. Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community. With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home. I hope to see you there! Tracy O'Brien

VeLafontaine · ‎03-26-2026

We are excited to invite you to an engaging, hands-on workshop presented by professionals from both KPMG and ServiceNow. This is a fantastic opportunity to dive into the capabilities of ServiceNow’s Integrated Risk Management (IRM) and Business Continuity Management (BCM) solutions, with guidance and insights from the experts at KPMG. Whether you’re curious about how these platforms can strengthen your organization’s approach to risk and resilience, or you want to see how KPMG’s services can support your journey, this session will offer practical demonstrations and interactive discussions. We hope you’ll join us to discover the full potential these integrated solutions can offer. In the program: 11:30 AM: Check-in 12 PM to 1:30 PM: Lunch and high-level presentation 1:30 PM to 4:00 PM: Choice of 2 workshops: IT risks and controls (IRM) Business Continuity Management (BCM) 4 PM to 5 PM: Cocktail

tracyo_brien · ‎03-23-2026

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB. With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!] Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th. Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there! Have questions? You can find help at the Events Help Center. I hope to see you in Las Vegas this May! Tracy O'Brien

VeLafontaine · ‎01-16-2026

Montreal, we can't wait to be back! ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action and discover how leading organizations are putting AI to work across the enterprise. Here's what's in store: Solution-level sessions across Autonomous IT, CRM, Business Operations, Data & Analytics, and Risk & Security 360 Exchanges – collaborative problem-solving with ServiceNow experts and your peers Networking opportunities to connect with innovators and practitioners in the Montréal Area Ready for hands-on learning? Join us for Learning Labs on March 17, the day prior to the Summit – full-day workshops led by ServiceNow experts. Limited spots available for those ready to level up their technical skills. Get ready to exchange ideas, learn something new, and see how AI delivers real business value. We'll see you in Montreal! Click here to register In Person

Ottawa - Federal SNUG

Group Activity

Ottawa ServiceNow User Group (SNUG)

Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hands-On Workshop

Important Knowledge 2026 update!

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026