Don't miss this first webinar of our webinar series for Government!   Abstract: As citizen and internal service demands grow in complexity, federal departments are moving beyond traditional ITSM to reimagine workflows across programs, benefits, and operations. This session explores how ServiceNow Customer Service Management (CSM) enables end-to-end digital service delivery that spans channels, teams, and legacy systems. Discover how departments are breaking silos, improving transparency, and resolving cases faster — with CSM as the backbone for outcome-driven workflows. Ideal for teams managing large-scale public interactions, internal services, or multi-channel operations.   DON'T MISS IT, REGISTER NOW!   ... View more

CPSF25 is just around the corner! Did you register yet?? Hurry seats are limited!   The future of government is now! See how AI is reshaping operations, boosting efficiency & delivering real-time services. Don’t miss the Canadian Public Sector Forum — seats are going fast. Register today & be part of the AI transformation!   🔥 The AI moment for government is here — and you can't afford to miss it. Join us  to see how agencies are using AI to boost efficiency, resilience & real-time decision-making. This is where transformation begins. #AI #GovTech #CPSF25 ... View more

Hey folks! Come and join us for another ServiceNow Developer Meetup in Ottawa! We'll be gathering a day before the Canadian Public Sector Forum 2025 to talk about what we learned from Knowledge 2025 and how you and your organisations can best prepare for Agentic AI (which you're going to hear a LOT about the following day).   If you're a ServiceNow Developer, Implementer, User, or Owner then this is the event for you! This is a great opportunity to learn from and network with others in the ServiceNow ecosystem. RSVP using the following link, and help spread the word if you work with or know people that would be interested in attending. Looking forward to seeing you there : )    https://www.meetup.com/ottawa-servicenow-developer-meetup/events/307710795 ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Anything SNUG and any SN Conferences  coming soon ? ... View more