The Ottawa ServiceNow User Group is coming up! Join us for a full day of hands-on hackathon, customer stories, live demos, and real conversations about what’s working on the platform—from Transforming IT Operations from reactive to autonomous IT operations to the latest from Knowledge 2026. Bring your team. We're looking forward to seeing you there!   Register HERE! ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

We are excited to invite you to an engaging, hands-on workshop presented by professionals from both KPMG and ServiceNow. This is a fantastic opportunity to dive into the capabilities of ServiceNow’s Integrated Risk Management (IRM) and Business Continuity Management (BCM) solutions, with guidance and insights from the experts at KPMG. Whether you’re curious about how these platforms can strengthen your organization’s approach to risk and resilience, or you want to see how KPMG’s services can support your journey, this session will offer practical demonstrations and interactive discussions.   We hope you’ll join us to discover the full potential these integrated solutions can offer.       In the program: 11:30 AM: Check-in 12 PM to 1:30 PM: Lunch and high-level presentation 1:30 PM to 4:00 PM: Choice of 2 workshops: IT risks and controls (IRM) Business Continuity Management (BCM) 4 PM to 5 PM: Cocktail        ... View more