We are excited to invite you to an engaging, hands-on workshop presented by professionals from both KPMG and ServiceNow. This is a fantastic opportunity to dive into the capabilities of ServiceNow’s Integrated Risk Management (IRM) and Business Continuity Management (BCM) solutions, with guidance and insights from the experts at KPMG. Whether you’re curious about how these platforms can strengthen your organization’s approach to risk and resilience, or you want to see how KPMG’s services can support your journey, this session will offer practical demonstrations and interactive discussions.   We hope you’ll join us to discover the full potential these integrated solutions can offer.       In the program: 11:30 AM: Check-in 12 PM to 1:30 PM: Lunch and high-level presentation 1:30 PM to 4:00 PM: Choice of 2 workshops: IT risks and controls (IRM) Business Continuity Management (BCM) 4 PM to 5 PM: Cocktail        ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Montreal, we can't wait to be back!    ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action and discover how leading organizations are putting AI to work across the enterprise.  Here's what's in store:  Solution-level sessions across Autonomous IT, CRM, Business Operations, Data & Analytics, and Risk & Security  360 Exchanges – collaborative problem-solving with ServiceNow experts and your peers  Networking opportunities to connect with innovators and practitioners in the Montréal Area   Ready for hands-on learning? Join us for Learning Labs on March 17, the day prior to the Summit – full-day workshops led by ServiceNow experts. Limited spots available for those ready to level up their technical skills.    Get ready to exchange ideas, learn something new, and see how AI delivers real business value. We'll see you in Montreal!    Click here to register   In Person ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more