Need help in achieving the Calculating Mean Time to Resolution using PA

[kiran115]

Create a PA report with the following requirements.

1. Identify the Duration: Determine the total time taken to resolve each incident. This includes the time from when the incident is reported until it is fully resolved.
2. Sum the Durations: Add up the resolution times for all incidents within a specific period.

Calculate the Average: Divide the total duration by the number of resolved incidents to get the average MTTR.

Is it possible to achieve this? If yes, could someone guide me through the steps to follow?

[AndersBGS]

Hi @kiran115 ,

 sure it is through performance analytics. How well know are you with the application?

[kiran115]

Hi @AndersBGS, please guide me the steps,I can catch up. I am missing some configuration around it.

[AndersBGS]

Hi @kiran115 ,

But in general you just need to create 1 indicator source, 2 automated indicators and 1 formula indicator. This should do the trick.

[kiran115]

Thank you for your response, @AndersBGS . Could you please confirm a few things for me?

1. One indicator source: This should capture all incidents that have been closed and resolved.
2. Why are there two automated indicators? What are the sources for each?
3. Why is a formula indicator necessary?