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Forum Posts

Change Success Score Script - Metric Definition

Hello,  I am looking for the script that sets the change success score value to 500.  In my metric definition, it says that the change success score is scripted.   The script consists of a value of "1".   When I run the data collection job that is pa...

HEATHERADYE by Tera Contributor
  • 626 Views
  • 1 replies
  • 1 helpfuls

Incident Reporting

Can the Count function be used multiple times in a single report. For e.g. Incident Count - XX , Incident Closed - XX , Ageing Incident - XX ,  etc..  Do these need to be created as individual reports or can this be published in one single dashboard ...

CEO Dashboard

ServiceNow CEO Dashboard is installed, and I get the basics. I need to understand how to get the Bubblecharts to show the third layer (Workflow level) If anyone has more detailed information or has successfully set up the CEO Dashboard, please share ...

Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

Bruce W by Tera Contributor
  • 1228 Views
  • 2 replies
  • 1 helpfuls

Populated the location based on country

I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...

Shaik Najma by Tera Contributor
  • 590 Views
  • 5 replies
  • 0 helpfuls

Breakdowns are not working

Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below.  Is this invalid combination? And also when I see same...

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