I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?
Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...
Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...
Hi Team our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time con...
How to combine INC, RITM, problems, and change Request in a single Task-SLA report?
Unable to get all open issues (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?
How can we achieve this using performance analytics. I have tried time series using report trend over hours then it will show how many incidents closed in that hour. Is it possible to achieve this using performance analytics.
Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...
Anyone know how to create a performance analytics dashboard widget for incidents that are nearing breach??
Hi Everyone, I'm new to ServiceNow, Can you help me understand the difference between performance and platform analytics?Both seem to be alike
Hello team , One of user complaining country and region field value is not able to see ? the report is created by user itself .How ever when I am looking for that report that value visible to me it is not visible to user what could be the reason ?...
