Forum Posts
Report - add a sort with a dot-walking field
Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...
Resolved! Subject: Is there any maintenance fee for ServiceNow Delta Exam?
Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you
Threshold on Dial type in PA
How to add threshold to dial type widget in PA. can any one help how to achieve it?
How to get Percentage
Hi ServiceNow Community,I need to display a simple daily percentage on an existing dashboard: formula is ::automation Percentage = (Number of incidents resolved yesterday by ITOM or by GenAi/ (Total number of incidents created yesterday) × 100. Pleae...
Resolved! Alter the Standard article template
Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...
Breakdown mapped to the sys_ui_navigator_history table
I've created a breakdown source using the pa_dashboards table. I'm trying to create a breakdown mapping relationship with the sys_ui_navigator_history. This table has limited fields. The fields available in this table are: description & URL. When cr...
Resolved! Visualization chart doesn't match the number of records in preview record list
I have created a Visualization chart on open incidents, after I setup my "Custom Conditions" when I hit run, the Preview Record List shows 11 records but when I apply the conditions and see the visualization graph, it only has 9 records. i don't have...
ServiceNow 3rd party tools to print reports and dasboard
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
Issue with filters on dashboard
Hello, the filters on dashboard are not functioning properly. See the screenshot attached, the filter is set on a specific assignment group, but it is not applying this on any of the graphs.I have reviewed the settings of the graphs, and they are set...
Dashboard is not refreshing
Hello All, We have P1 Dashboard to monitor P1 Incident , However looks like its not refreshing in specific interval .Can some one help me what could be the reason ?or how can we fix it ? Much appreciate for your help
Indicator monthly score is showing count incorrect in platform analytics
I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...
Resolved! How do you make XLA signals actionable not just dashboards in ServiceNow?
I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?
Aged incident calculation for Reporting purpose
Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!
SLA Breakdown Reports in Performance Analytics
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
