I have developed a pivot report in ServiceNow that calculates the total duration taken for an incident to move from New → Resolved, excluding the time when the incident was in the On Hold state.Currently, the duration is displayed only in minutes (e....
I created this for our organization and did not see any guides on how to do so. I thought I would write up a guide to hopefully help someone else. This will take survey results, add a weight to each question, then calculate the average with breakdown...
Same User added more than once in a group. I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports
Hi,I have a couple of questions regarding the migration process from Core UI to Platform Analytics:Standalone Reports: Will reports that are not currently used in any dashboards (i.e., standalone reports) be included in the migration process? If not,...
I’m trying to set up a dashboard to display on a TV screen for continuous monitoring, and I’m looking for the best way to handle auto-refresh and session timeout.Current setupA ServiceNow dashboard (PA dashboard)Displayed on a TV (either directly via...
Hi,I have the Change Success Score plugin enabled, with initial team scores populated following execution of the Change success score metrics (Historical data) job with score increments on a daily basis via the scheduled Change success score metrics ...
There is a platform analytics dashboard. Every time I share the dashboard to a user , the user gets the visibility for few days only and is auto removed from the dashboard after some time.
Hi Community We have an indicator with daily scores. Is it possible to display the result for the latest / current month, the result for the previous month and the result for the latest / current month from 12 months earlier. Something like below. I ...
Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...
Hello, I am looking for the script that sets the change success score value to 500. In my metric definition, it says that the change success score is scripted. The script consists of a value of "1". When I run the data collection job that is pa...
Hi All,when a pie/single score report is clicked, can we open the data in workspace instead of platform? Is it possible? Thanks!
Hello All,We have implemented a percentage-type widget that shows the percentage of satisfied surveys.Table: asmt_metric_resultThe widget is built using Performance AnalyticsIt calculates the percentage of satisfied survey responsesOn our dashboard, ...
Can the Count function be used multiple times in a single report. For e.g. Incident Count - XX , Incident Closed - XX , Ageing Incident - XX , etc.. Do these need to be created as individual reports or can this be published in one single dashboard ...
ServiceNow CEO Dashboard is installed, and I get the basics. I need to understand how to get the Bubblecharts to show the third layer (Workflow level) If anyone has more detailed information or has successfully set up the CEO Dashboard, please share ...
