I need to display both response sla and resolution sla of an incident to be displayed in a single row in the report.so, columns of report should beIncident numberresponse sla start timeresponse sla stop timeresolution sla start timeresolution sla sto...
Hi - I have an indicator that has a target of 0. Anything above 0 should be displayed as red and equal to 0 as green. The target color scheme do not work with the below conditions. the ranges looks good but this is till not working as the indicator ...
Is it possible to disable the "Show in Library" option for indicators that display the warning message "These are protected by security"? My understanding is that these are out-of-the-box (OOTB) indicators and are not editable. However, they are curr...
Hello everyone, I'm brand new to PA and have been doing as much learning as possible to understand how to make my own Data Visuals. However, I'm struggling on creating a data visualization for MTTR for only 19 INCs. I know how to filter and display t...
Hello Everyone, I’ve a query on survey that survey responses are stored in the asmt_assessment_instance_questions table. The survey has some 10 questions. For example first question has roles manager, junior manager, senior manager like such. The val...
Hello all,I would like to ask why date filter is not following the pivot table. Here I use Performance Analytics indicators here: Thank you all.
In Time-series reports - under trend by Calendar field 'Fiscal Calendar' is no longer an option to be selected. It is available for admins, but not for non-admins. Checked:- com.snc.fiscal_calenda plugin is Installed- Verified the table used in repo...
Hello Servicenow Community, I got one requirement to create a dashboard in PA and also add few KPI like below- 1- % Tickets Linked to Knowledge2- % Changes Causing Incidents3- % Changes Success Rate4- % All Active Change Types5- % Change Failure Ra...
Hi Team,1.Reaching out for guidance on creating a new field in the Finance Request list/report visualization that displays the number of days taken to resolve a request. I have the Created Date and Resolved Date fields available.Could you please help...
Hi Community,I am trying to implement dependent filters in a Platform Analytics Dashboard on the Zurich release.I have two custom fields on the Incident table:Category (custom field)Sub-Category (custom field)My requirement is for the Sub-Category fi...
I am currently setting up a Performance Analytics metric to track the "Number of days without an unauthorized change". The objective is to display this value in a Scorecard widget as a running count.For example:If no unauthorized changes have occurre...
I'm trying to list a series of custom variable to a Notification activity, but I'm not seeing it the list of variables.
I am currently working on a use case where I am using Flow Designer to disable a user account in the AD server as part of the termination process.If the user is associated with AD groups, we also need to remove those group memberships once the user i...
I need Performance Analytics to display month-to-date data dynamically. For example, on June 16 it should return data from June 1–16, and on July 20 it should return data from July 1–20. What configurations are required to support this behavior? If H...
Hello, I am building a report based on a variable on a catalog item. I need to be able to pull the answer choices the customer is entering when they submit the form. The developer created the answer choices for this question using a list collector. S...