Service Now issue

When in Service Now, if I leave the page idle for approx 10 mins, my view will suddenly change to over 900,000 tickets rather than my usual 20 dashboard 

Out of Box Dashboards and KPIs

Our team has process owners for incident that are asking for dashboards and reports with new metrics and KPIs. I'm sure some of what they need is already out of box and there should be somewhat standardized metrics for Incident Management. They are s...

Efforts Calculations on user stores for a month

Dear Community, I want to calculate the efforts of my team that how much actual time they have worked on stories, however the every story has a point like 1,2,3,5 and 8.  is there any effective way on the platform how i can check the proposed work ho...

Creating donut that tracks current count of records expired, expiring in 90 days, and not expired

How do I configure a donut data visualization to do the following: The donut will display the current count of the number of records that are- Expired (date is empty)OR- Expiring in 90 days (date is within 90 days from today)OR- Not expired (date is ...

Platform Analytics-How to set "Owned by me" as the default predefined filter on dasboards/Data visu

Hi Experts,I have a requirement to default the predefined filter to "Owned by me" (created_by_me) on the Dashboard and Data Visualization pages in Platform Analytics Workspace.Currently, the pages load with "All" selected.I have already checked:UI Bu...

Platform Analytics dashboard to measure the utilization of (SOW) compared to Core UI

Hello ServiceNow Community,I am working on a Platform Analytics dashboard to measure the utilization of Service Operations Workspace (SOW) compared to Core UI.I have identified the following tables for this requirement:syslog_transactionsys_gen_ai_us...

Unable to edit user list for scheduled reports

Interactive Date Filter is filtering data but X-axis/Trend buckets are not auto-adjusting in Dashboa

Hi Experts,I am working on a ServiceNow Dashboard Builder (Now Experience/Nova) dashboard.I have created Weekly and Monthly Trend Analysis charts using:Data Source: Task SLA [task_sla]Metric: CountGroup By: PriorityTrend By: CreatedWeekly chart: Week...

Interactive Filter Breakdown Choices in Parent Domain Not Applying to Indicators for Child Domain

Hi Community,We are facing an issue with Interactive Filters (Breakdowns), Indicators, and Domain Separation in Platform Analytics and would appreciate any guidance.Our domain hierarchy is structured approximately as follows: Parent Domain A└── Child...

Create a Report for an Assignment group

Hello all, There is a requirement asked from my customer and below is the one:He want us to create a report, like for an Incident if the Assignment group changes to 'Helpdesk' from some other group and if the reassignment count for Helpdesk is equal ...

SAM: Software Compliance Rate (%) for combination of publisher and product filters

Hi - I am trying to develop a an indicator card that displays a software compliance rate (%) from samp_product_result table having a formula as (Total no of products - No of non-complaint products) / Total number of products * 100. I wanted this valu...

Reassignment Team -Report

Hi Team , Based on what condition we can show in report incident  assign to which all groups ?

I need response sla and resolution sla of an incident to be appeared in a single row in a report.

I need to display both response sla and resolution sla of an incident to be displayed in a single row in the report.so, columns of report should beIncident numberresponse sla start timeresponse sla stop timeresolution sla start timeresolution sla sto...

Target Color Scheme for integer target

Hi - I have an indicator that has a target of 0. Anything above 0 should be displayed as red and equal to 0 as green. The target color scheme do not work with the below conditions.  the ranges looks good but this is till not working as the indicator ...