I am trying to add Created Date and Resolved Date filters to a dashboard. The requirement is that the Resolved Date filter should apply only to resolved reports, and if the user selects only the Created Date filter, it should apply only to created re...
Hi, I need to create a report in PA for Incident Resolved vs Created in a single report. I am new to PA. I can create separate report but not sure of combining both. Any path to create or article will be helpful for doing this from scratch. It shoul...
I have a requirement for weekly reporting on Security Incidents which were closed from Last Thursday to This Week's Wednesday. I am using Trend but it doesn't seem to be working correctly for week.
I have a use case for creating an interactive filter using the 'Additional Assignee List'. This list can be used in a content block on a dashboard to search for incidents. I need to move the dashboard to a platform analytics dashboard, but I don't ...
In platform analytics workspace "platform-analytics-workspace/dashboard-library" whenever we try and select the columns on display, the filter shows the column "Owned by" but the screen itself shows instead the column "Created by". See attached scree...
End users would like to have the option to change the label of a column that matches the specific use case or workflow. If a report column displays as "Due Date", can it be re-labeled in the report they have created? Example: from "Due Date" to "Proj...
Hi EveryoneWe have created a service Portal and named it as CONNECT now I want to know How many users have accessed CONNECT for example, by noon on Monday Would this be measured as unique users or unique visitsIt would be helpful to understand how ma...
Team ,I have a requirement to create a pi diagram to display a RITM details of the following and add to a dahsboard using a PI digram. So I could manage to get the all data in a database view. But I am not sure how prepare this chart and add to a das...
I would like to confirm whether interactive filters in ServiceNow dashboards can be applied across multiple tabs. Currently, filters seem to work only within the same tab.Is this expected platform behavior, or is there any configuration or workaround...
Hi Community,We are currently using the ITSM Success Dashboard in our ServiceNow implementation and have a requirement to filter KPI dashboards (e.g., CSAT, MTTR, % Breached SLAs) by an accountable leader or manager, so that executives can automatica...
Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...
Single Data Source for Multiple Visualizations Ever wondered if a single data source can dynamically power multiple visualizations like pie charts and bar charts. This is useful when multiple visualizations having same condition and we can also use t...
I'm creating a dashboard to show trends on work performed.However, I want to be able to select or de-select months via an interactive filter.I know when creating reports there is an operator called "trend" which allows me to then select "on" and then...
I have developed a pivot report in ServiceNow that calculates the total duration taken for an incident to move from New → Resolved, excluding the time when the incident was in the On Hold state.Currently, the duration is displayed only in minutes (e....
I created this for our organization and did not see any guides on how to do so. I thought I would write up a guide to hopefully help someone else. This will take survey results, add a weight to each question, then calculate the average with breakdown...
