Create a PA report with the following requirements.
1. Identify the Duration: Determine the total time taken to resolve each incident. This includes the time from when the incident is reported until it is fully resolved.
2. Sum the Durations: Add up the resolution times for all incidents within a specific period.
Calculate the Average: Divide the total duration by the number of resolved incidents to get the average MTTR.
Is it possible to achieve this? If yes, could someone guide me through the steps to follow?
