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Published on by
caterine_alvare
We are very excited to announce the next Eastern Pennsylvania ServiceNow User group meeting in Philadelphia, PA! ServiceNow specialists and expert users will be gathering to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.
Date: Tuesday, September 16, 2014
Time: 10:00 am to 3:30 pm
Location: Pyramid Club
1735 Market Street
Philadelphia, PA 19103
Agenda
• 10:00am — 10:30am Arrivals/Registration/Networking/Ask the Experts
• 10:30am — 10:45am Welcome & Introductions — ServiceNow and InSource
• 10:45am — 11:45am Product Roadmap and ServiceWatch Update — Tulio Quinones, Director, SC Architect & ITOM Practices, ServiceNow & Ariel Gordon, VP of Product Management ServiceNow and co-founder and former CTO of Neebula
• 11:45am — 12:30pm InSource Customer Case Study with IBC - ServiceNow Integration with your Service Provider — Maryann Phillip, IBC and Toby Comer, InSource
• 12:30pm — 1:30pm Lunch/Networking/Ask the Experts
- 12:45pm - 1:00pm - Global Customer Support: What to Expect After Go—Live" , Amy Johanning Manager, Support Account Management, ServiceNow
• 1:30pm — 2:15pm Armstrong Case Study Presentation on Service Catalog/Request Management — Scott Eberly, Armstrong
• 2:15pm — 3:15pm Birds of a Feather Discussions
• 3:15pm — 3:30pm Wrap Up, Q&A, Closing Remarks
The Birds of a Feather roundtable topics will be: Service Catalog, CMS/Self Service, Change Management, Asset Management, and CreateNow/App Development
Thanks in advance to our sponsor InSource!
Send us a Service Catalog Selfie! At this SNUG, we thought it would be fun to showcase screenshots of Service Catalogs from the different customers in the user group. We'll compile the different screenshots we receive and play them on a loop during registration, breaks, lunch etc. This should spark some good discussions during our roundtable sessions and will hopefully be a good way to share best practices. If you're interested in having us include your Service Catalog, please email a screenshot to Caterine Alvarenga at Caterine.Alvarenga@servicenow.com
Location: Pyramid Club 1735 Market Street - Philadelphia, PA
Event has ended
You can no longer attend this event.
Start:
Tue, Sep 16, 2014 02:00 PM PDT
End:
Tue, Sep 16, 2014 07:30 PM PDT