Past Events of interest to platform owners, sys admins, and developers

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Accessibility

What is accessibility and how does ServiceNow accommodate for it?  Everyone will have a disability at least once in their lifetime. Come learn about the accessibility features in our platform. Product manager Vicki Chrea and experts will bring the deets.

AI

How to implement AI securely and compliantly.  Don't miss this chance to get expert answers to your questions! During this webinar, Community MVP and CMA Willem Zeiler will show you how to securely and compliantly get started using AI in your ServiceNow platform and special guests Kiril Seskenov and Govind Menon will explain workflow data fabric and how it complements an AI.

ATF

Get started with ATF -- saving resources and time!  Learn from our ATF Product manager how ATF can help you streamline testing for releases and/or upgrades which will save you time and resources AND enable you to deploy more products, features, and capabilities more quickly. Please note this session is intended for those new to ATF or without much experience.

ATF to the Rescue!  Product owner Oluyink Oginni shows what's new in Yokohama and shares the roadmap for ATF. use cases for ATF.  MVP Rampriya Sundaramoorthy explains different use cases where she has applied ATF.   

Care and feeding of your instances -- What you should be doing on a daily, weekly, monthly quarterly, annual basis to keep your instance running smoothly. Four time community MPV Ishaan Shoor and certified implementation specialist, Adefisayo Akande with lay it out for you.  Bonus tips on managing CMDB for performance.

Career

How to use the community to make a mid-career change -- Feeling stuck? Abhishek Pandey and Travis Toulson tell how they reinvented themselves mid-career and became tech power houses.

Imposter syndrome -- It's not just for women -- Although typically thought to only affect women, anyone can suffer from it. Watch to learn more about imposter syndrome and how to manage it and read the deck with insightful suggestions.

Citizen Developer

Make citizen developer work in the real world -- Citizen development can sound scary to some. Here MVP Laszlo Balla shares best practices learned from a successful rollout of citizen development.   

CSDM

CSDM fundamentals --  Join John Zhang as he explains the basics of CSDM to get you started.

CSDM Diagrams -- Crafting effective Common Service Data Model (CSDM) diagrams is pivotal for aligning the ServiceNow platform with an organization's service and operational needs. In this session, the expert John Zhang will share the best practices for creating comprehensive CSDM diagrams, illustrating key use cases from real-world implementations. We will explore methods to map business capabilities, services, and applications, integrating data across CMDB, ITSM, and ITOM modules. Attendees will gain actionable insights on building scalable and sustainable CSDM diagrams tailored to their specific organizational requirements . 

Employee Center

Employee Center explained -- How do you maximize efficiency and employee engagement with ServiceNow's Employee Center? Check out this on-demand webinar where Employee Center expert Wessel van Enk which features explanation of the features and benefits of Employee Center, a demo, best practices for implementing, and lessons learned from his experience.  His enthusiasm will make you want to implement Employee Center ASAP

Implementations

Choose your own adventure -- If you're wondering if you should work with a ServiceNow partner, ServiceNow expert services, or try to go it alone, this webinar will compare each option, so you can choose the best one for you. Join me and engagement manager RamSankaranarayanan as we break it down for you!

How to work with Expert Services--If you choose to engage ServiceNow Expert Services to assist with your implementation, what should you expect? Watch this webinar to find out how to prepare, learn about our methodology and what makes for a smooth engagement.  

How to work with Partners -- If you are going to be working with a partner for your ServiceNow implementation, learn how to prepare and how to create a great working relationship.

Integrations

Scripted REST API best practices - Things you must know while working with Scripted REST APIs! Three time community MVP Mohit Kaushik will share from his vast experience.

NowCreate

Learn to crawl, walk, run with your implementations using NowCreate. There are templates, tools, and best practices to help you on your journey.  This is the first in a series by Felipe Alzate.

NowAssist

Using NowAssist with Creator workflows -- Community MVP Ashutosh Munot explains the features and capabilities of NowAssist and how you can leverage them for low code/no code development to save time and money! 

Predictive Intelligence 

Using predictive intelligence and flow designer to automate service delivery -- Community Rising Star Anvesh Kumar Mupparaju shows how he used predictive intelligence and flow designer to create workflows that automated ticket categorization and resolution.

Reports

Reporting Basics -- How legacy reporting works and a sneak peak into Platform Analytics and data visualizations.

MVP Rafael Cardoso provides explanations and demos, while ServiceNow's Dan Kane explains Platform Analytics.  

Security

In platform security tools you didn't know you had-- Free, Enhance your platform security posture with available ServiceNow administration tools​.  Speakers Jarod Mundt and Nick Sessa explain how to use them.

​(Part 1: Authentication and Authorization)

Data protection -- Security guru Nick Sessa and ServiceNow's Jarod Mundt team up again to bring you part two of Security tools you didn't know you had.  In this session they will go deeper into explaining how to setup data protection. (Part 2:  Data protection)

Service Catalog 

New to Service Catalog and feeling a bit stuck?  Learn how to automate processes, save time, and improve customer satisfaction.  Learn about the product and get real world advice and demos. 

Speakers:  Product owner Tosin Ogunsola and MVPs Atul Gover and Shreya Wani.

Upgrades

How to prepare for upgrades (from platform owner angle )Upgrading to a new release is not a purely technical exercise. Platform owners need to be actively involved with upgrades and collaborating with their technical team. Learn best practices for making upgrades smoother. Community MVPs Jerry Wong and Kumar Raunak will lead the discussion and share lessons learned from upgrading.

How to prepare for upgrades (from a technical perspective)With the Yokohama release out, you may be preparing to upgrade soon. Get all the tips and best practices you need as a person with a technical role on the platform. Customer turned ServiceNow employee Josh Sutton and community MVP Vashnavi Lathkar will share their experiences with you