How to initialize and restore the PDI originally applied for?

shiz
Tera Contributor

How to initialize and restore the PDI originally applied for, as the personal PDI configuration was accidentally deleted?

3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @shiz 

Unfortunately, It's not possible to restore a PDI. There is no other instance available from where you can clone the configurations.

There is no support available for PDI from ServiceNow.

 

You will have to re do those configurations.

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

AndersBGS
Tera Patron
Tera Patron

Hi @shiz ,

 

 there is no option to do this. only option is to release and request a fresh installation.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

 Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Danish Bhairag2
Tera Sage
Tera Sage

Hi @shiz ,

 

As other have mentioned OOTB there is no way unless u have taken a backup of the update sets in which those configurations are captured. 

U need to start from scratch.

 

Thanks,

Danish