Is it possible to use email scripts in email client Quick message?

[Community Alums]

Hi all,

Could you please let me know, is it possible to use email scripts in email client quick message? I have tried to using it but it is not working. 

Please let me know your answer.

Regards,

Swapna

[Justin Ruddell · Accepted solution]

Hey Swapna,

Yeah I don't think the quick message functionality will be able to process an email script.  What I would look into instead would be an Email Client Template to display under the right conditions that includes the mail script and you will then be able to add your quick message templates within the template opened. 

Note: The only limiting factor here is that if multiple conditions match then only the first found is displayed.

Cheers,

Justin