instance ID dev217218 and the 502 Bad Gateway – snow_adc error.

[Akhilcloudi]

Hi Support, 

From the yesterday, I was facing an issue of my instance offline refreshed multiple times and cleared caches and signed in multiple times, Issue remains the same. Unable start building in my ServiceNow account kindly figure it out and look for solution as soon as possible to start my practice the sessions.

[Tejas Adhalrao]

Hi @Akhilcloudi  ,

check this reply form cummunity adim

If this helped, mark it helpful and accept the solution.

Regards,

Tejas

[Tanushree Maiti]

Hi @Akhilcloudi 

This is now a known issue now and randomly user's PDI is getting offline for maintenance work and the PDI team has not yet provided an ETA for its resolution.

Backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.Wait for the instance till it is up if you do not have any urgent work .

As mentioned in the Community Admin’s response in the : PDI offline  thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.

If you have urgent work, in that case , you can leverage using  related Lab instance  Else Release your instance and request for new (Australia).