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ServiceNow
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ServiceNow
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The retail data model gives ServiceNow customers a purpose-built way to represent their physical retail & hospitality footprint with store locations, associates, and the organizational structure—such as regions, areas, and districts—that defines how stores are managed. For Retail Service Management (RSM) and Retail Operations (RO), this model isn't optional infrastructure—it's the foundation that determines how well location-based visibility, task management, and store-level reporting work in practice.
This session is intended for customers who are at the beginning of their RSM/RO journey. We'll start with what the retail data model is and the use cases it unlocks, then move into the technical mechanics of implementation—how to set up retail organizations, establish location membership, and bring existing store data in through bulk import rather than creating records one at a time. The goal is to leave with a concrete understanding of how the pieces fit together and how to get your own environment set up with confidence.
Agenda Highlights:
- - What the retail data model is, and the use cases it enables
- - Retail organizations: core data and relationships to underlying data models
- - Setting up location membership
- - Bulk data import as a path to standing up your data model at scale
- - Practical setup guidance and common implementation questions
- - Interactive Q&A session
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!
Questions for the presenters?
We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.
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Will you be attending?
Starts:
Wed, Oct 28, 2026 08:00 AM PDT
Ends:
Wed, Oct 28, 2026 09:00 AM PDT