Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum New York, a one-day complimentary event on October 29th at Javits Center and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at this incredible event. REGISTER TODAY!   Tracy O'Brien ... View more

Hello SNUG Members!    We're excited to be hosting the in-person Richmond SNUG Meeting, on April 2nd at the CarMax Home Office.    We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please email julia.vitale@servicenow.com.  To learn more about ways to participate, you can view the SNUG Participation Guide.       Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.         You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.      We will be having an optional workshop prior to the SNUG on Now Assist for ITSM Powered by GenAI. This workshop is designed to help you unlock value with the Now Platform and IT Service Management. ​During this session, you can look forward to learning how Now Assist for IT Service Management powered by GenAI, can help you transform your IT organization, significantly increase agent and employee productivity, and reduce Mean Time to Resolve (MTTR).    AGENDA (tentative)   PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI SNUG  11:30 pm Lunch and Networking  12:20 pm Welcome and Introduction  12:30 pm Customer Presentation, Virginia Department of Health 01:00 pm ServiceNow Presentation, Execution of Upgrades  01:30 pm Break 01:45 pm Sponsor Presentation, GlideFast 02:15 pm  Customer Presentation Looking for Presenters 02:45 pm Roundtable Discussion 03:15 pm Happy Hour    Get ready to leave energized to make work, work better!     Register now to secure your space and keep updated as the agenda grows!    We look forward to seeing you there!  ... View more

Hello SNUG Members! We look forward to seeing you tomorrow at the Richmond SNUG at CarMax! We are currently at capacity. If you registered and can no longer attend, please email julia.vitale@servicenow.com so I can give your spot to another person on the waitlist. Please see below for event details.    Agenda 9:00am-9:30am Check in and Breakfast 9:30am – 11:30am Optional Workshop - Now Assist for ITSM Powered by GenAI, Geoff Holm (laptop required) 11:30am – 12:30pm SNUG Registration, Lunch, Networking and SNUG Bingo 12:30pm – 1:00pm Customer Presentation - Drive for Self-Sufficiency: How CarMax utilizes Walk-Up Experience, Lockers, Vending | Blaise Gregory, CarMax 1:00pm – 1:30pm Sponsor Presentation - First Bank’s Digital Transformation: Overcoming Challenges and Driving Success | Shane Gregory, GlideFast 1:30pm – 1:45pm BREAK 1:45pm – 2:15pm ServiceNow Presentation - Execution of Upgrades and Relevant Tools | Oluyinka Oginni, ServiceNow 2:15pm - 2:45pm Customer Presentation - Building an ITAM Practice from Scratch | Jonathan Manley, Arlington County 2:45pm - 3:15pm Open Discussion - Moderated by Blaise Gregory from CarMax 3:15pm – 5:00pm Optional: Networking Hour & ServiceNow Jeopardy    Parking: As you drive up the CarMax property, you can park in the main garage, pictured below. Please do not park in a guest parking spot. Any other spot is available. You will then take a footbridge over to the main building where the team will be in the lobby to greet you.                         Check-in: When you arrive, check in at the security desk and pick up your visitor badge. Once you're through security, you will then check in with the ServiceNow team.    We look forward to seeing you there! Please email julia.vitale@servicenow.com with any questions.  ... View more