Hi everyone, I wanted to share something I’ve been working on and get some input from others in the community. A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis. Th...
Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...
Hello SNUG Members! We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year. A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...
Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...
Hello SNUG Members! Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event! We have streamlined the submission process to align the deadlines and milestones for both Knowledge and Creator...
Hello SNUG Members! We look forward to seeing you tomorrow at the Richmond SNUG at CarMax! We are currently at capacity. If you registered and can no longer attend, please email julia.vitale@servicenow.com so I can give your spot to another person on...
Hello Richmond SNUG Members! We are excited to be planning the next Richmond SNUG for this March and we are looking for customers who want to: Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share yo...
Hello SNUG Members! I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredibl...
Hello SNUG Members! The 4th annual virtual Holiday SNUG event is only a few days away and you must be pre-registered to receive the Zoom Webinar login details. Join me and Chuck Tomasi (back from retirement) to hear from amazing customer present...
Hello SNUG Members! It’s hard to believe that Knowledge 2024 is less than two weeks away. I wanted to provide an important update about ways for SNUG members to connect this year at the event! Sessions are filling up, but you can still add sessio...
Hello SNUG Members! We had over 2,000 people attend the 3rd annual virtual Holiday SNUG event this year. THANK YOU to our amazing customer speakers and the folks at ServiceNow who made the event a success! For me, what made this year’s event a ...
There is still time to register for the 2023 Virtual Holiday SNUG. If you have already registered, you have or will receive a link to attend. For general information about attending a Zoom webinar please click HERE . The CHAT function allows you to...
Hello! This was an exciting year at Knowledge! It was wonderful to see and meet so many SNUG members. For those of you able to attend, I can’t thank you enough for sharing your enthusiasm for the program and for participating in the many ways we ha...
Hello SNUG Members! Knowledge has begun and thus the SNUG glass “orb” treasure hunt! Find one the most coveted items at Knowledge! Each day 5 specially made orbs are hidden! The specially made glass orbs are made by the same folks who started the...
Hello SNUG Members! Knowledge 2023 is less than two weeks away. Sessions are filling up, but you can still add to your agenda. You can access Agenda Builder HERE. There are various types of sessions to add including Keynotes, CreatorCon, Now on No...
Hello SNUG Members! Here are a few updates about Knowledge. AGENDA BUILDER is LIVE! Take some time to review the many sessions you can add to create your own custom agenda. NEW! We have dedicated times in the Community area at the Expo in the ...
Hello SNUG Members! Knowledge 2023! Join us May 14-18 at The Venetian in Las Vegas. All customer and partner-led sessions are now available on the catalog. There are 550+ sessions for SNUG members to browse and choose from. You must be registere...
Hello SNUG Members! Say YES to epic inspiration, learning, and fun – join us at Knowledge! It’s time to reserve your spot at our largest event of the year! Join us May 14-18 at The Venetian Las Vegas for three days of unforgettable insights, t...
Happy Holidays SNUG Members! We had over 1400 people attend the Holiday SNUG this year! We started with the workshop: Building a Killer Experience with UI Builder - Fundamentals Next up was magician Nick Paul to kick off our main event. We heard...
Hello SNUG Members! You can still register to attend the second annual virtual Holiday SNUG! Chuck Tomasi and I are co-hosting the event this year- LIVE from Arizona. We will start with the Building a Killer Experience with UI Builder – Fundamen...
