Live on ServiceNow: Office Hours - Software Asset Management

Stephen42 · ‎12-01-2025

Hi, great session yesterday ! It was the first I have attended, and I thought I might offer up a suggestion. The rapid fire Q&A and chat messages were a little hard to follow. Perhaps in the future, you could 'demo' some form of advanced SAM capability, then follow that up with a round table Q&A

Suggestions for advanced SAM topics could be anything beyond the basic installation/entitlement areas

Perhaps;

1) Suites - setup and how to enter entitlements

2) Product Conditions vs Software Conditions - and resulting behaviour pro's/cons

3) Allocation and Consumption rules - and how they work

4) Production vs Non Prod Entitlements, when an entitlement covers a certain quantity of both

5) Dare I even say O365 and Entitlements

I'm sure others might have ideas also, but some of these topics border on SAM documentation being a bit vague, or hard to follow, so 'advanced' demo's I believe would go a long way

Take care and thanks again

markschwart · ‎12-01-2025

Hello!

My question is regarding license metrics for subscription products. I am reconciling Office Timeline and Think-Cell products which we placed in as manual on-premise subscription entitlements. Since the license type is subscription, and since both of these subscription products have a valid license span of one year, I was pretty sure that the metric group would be common and the license metric would be per device (we have a certain number of license accessed be devices

However, I wanted to make 100% positive, so I conferred with Co-Pilot, and it said that it would be right to use metric group of subscription and license metric of user subscription.

I just want to make sure that it would be per device license metric with metric group of common rather than user subscription license metric with a metric group of subscription.

I see both of these setups have much different true up costs, and these true up costs are very important to be precise

Christina Guidr · ‎12-02-2025

Hi - if the license is one that requires an assigned subscription it is best to use the Subscription - User Subscription metric. This will cause the reconciliation engine to ignore installations because an assigned license is required, which is the true compliance. However, I doubt there is a connection to Office Timeline to pull the usage so in those cases (we have a few) - I download the usage from the portal and assign the licenses from within the entitlement on the User Allocations tab. I have a transform map to load the user allocation - good if its a high volume license, otherwise you can do it manually on the entitlement screen. Some vendors like JetBrains have APIs you can use to connect to their portal to pull the license information to automate the assignment into ServiceNow.

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