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Asset Management
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Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

multi row variable set

Hi  I'm working on MRVS  I'm facing the issue here that i'm given type as multi row if I check global option in one variable then i'm getting this issue the attachments are below and after selecting the replacement device and serial number showing sa...

  • Question

Adobe reconciliation issue

Hi All, Would like to get some advice from fellow experts here on how to deal with Adobe non compliance issues we are seeing on our platform.Scenario: 1. We have user subscription-based license model available for Adobe as a publisher.2. We have uplo...

  • Question

Nexus for Asset 2026 is Coming - FAQ Inside

If you work in Asset Management (SAM, HAM, CCM, EAM, or OTAM), put this on your radar. ServiceNow Nexus for Asset 2026 is an exclusive, in-person customer event returning this fall!   Event details: Dates: October 7–8, 2026Location: ServiceNow Global...

  • Article

Intune Connecter with rest message

 "I have shared 8 attachments for review. These include the Intune data sources, REST messages, and 4 custom REST methods I’ve configured. The goal is to use these custom methods to fetch only Apple devices. However, despite having the correct permis...

  • Question

ILMT integration with servicenow

We use Https with mid server to integrate ILMT. Step 1: As per our documentation, we utilized the keytool in JRE to convert the .cer file into a keystore. Subsequently, we securely stored the keystore in the cacerts file on the midserver, applying a ...

  • Question

ACC-V with SAM pro

I am implementing acc-v with sam, however I do not see data being populated in samp_sw_usage.I have followed below article and installed osquery on the device. Enabled sam policies and checks as per article below.Note - I have installed midless acc.h...

  • Question

SAM PRO - ADOBE ACROBAT

Hi Team,I need urgent assistance with an issue in ServiceNow SAM Pro.We are currently seeing thousands of Adobe Acrobat installations reflected on the Compliance Dashboard under “Installs Requiring Action,” with the reason “No applicable entitlement....

  • Question

Creating Consumption Rules under one Company, but in different Divisions

When creating Consumption Rules, I would like to know what's the best approach for our use case where we have 4 Entitlements that falls under one Company, but in 4 various Divisions. Checking the box "Company children" would only allow me to use it o...

  • Question
  • Consumption Rule
  • Entitlements
  • SAM
  • Software Asset Management
  • Software Asset Workspace
  • Software Reconciliation and Compliance
  • SW Entitlement

Manual CI Creation Query

Hi All, I have a request come in to me for a manual CI creation for an application but my gut is that this isnt the best approach and it should instead be fed into service now via Leanix instead but I'm not 100% sure. what would the recommended appro...

  • Question

Audit Issues - Install status vs hardware status

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...

  • Question
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