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Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

ESC Portal

order now option is not showing on esc portal. plz suggest what needs to be done in this 

  • Question

HAM Pro - Disable Purchase option from Sourcing task

Hi Community,We are looking to customize the Source Request workflow in Hardware Asset Management (HAM) Pro with two specific requirements:Disable the "Purchase" option: To prevent users from creating Purchase Orders directly from the sourcing task.R...

  • Question

Publisher is blank in Software model

Hi Need help with below issueSome of the software models were created with blank publisher butin software product the publisher is there(screen shot below).  I am not able to update the field as it is read only. 1. Aware of the option of creating a n...

  • Question
  • Products
  • publisher
  • SAM
  • software model

servicenow administration fundamentals (SNAF)

i need help, i have completed the fundamentals but i am having problem in finding the tasks to do after the SNAF and also is there any validate task in this course?

  • Question

Resolved! Asset Lite vs ITAM - SAM Pro and HAM Pro

Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro  Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...

  • Question

Please give me steps to make Software compliant.

What are the steps required to make the software compliant, particularly for Articulate Storyline?Also, could you provide the key points or a checklist/table of criteria that need to be considered to ensure compliance?Currently, I can see only two en...

  • Question
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Resolved! What field can I use to input a use case into a Software Model?

theres a software that is configured for a specific group of users only.  Other groups cannot use this software as this may not be compatible with their needs. we want this cited in the Software Model we created.  Where can we enter this?  Is it reco...

  • Question
  • Columns
  • fields
  • software model
  • Table
  • use case

SOFTWARE MODEL TABLE FIELD FOR USE CASES

Hi,There's a software that is specifically configured for a particular department's use as confirmed by the service owner.  We would like to know if there's an out of the box field where we can take note of the use case of the software? Example: Use ...

  • Question
  • software model table

"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed

Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...

  • Question
  • Software Reconciliation and Compliance

What field do you use for historical software install dates?

Hi everyone,Our SAM team needs to find the historical installation dates of software to validate against older vendor invoices (e.g., verifying if a user installed an app in 2024 vs 2026). The install_date field is mostly empty since discovery tool...

  • Question

Issue with onLoad Client Script Alert in Australia Version

Hi everyone,I am facing an issue in the latest Australia version of ServiceNow. While writing a Client Script with the "onLoad" type, I am not getting the alert message in the browser.Could anyone please guide me on how to resolve this issue? Thank y...

  • Question
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