Hello San Antonio SNUG Members!     It's time to start planning the next San Antonio SNUG (tentatively scheduled for late Sept). In order to kick things off, we are looking for customers who want to:   Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation!   Host: Show off your company and invite peers to attend!   Help plan: Consider being a co-leader to assist with defining the agenda and priorities for the event    If interested, please reply to this article or email me at: angie.zuniga@servicenow.com   If you'd like to learn more before deciding, the SNUG Customer Participation Guide provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at or hosting a SNUG event.      Please reach out to me if you are interested in presenting, hosting, or participating as a SNUG Leader/steering committee member.     My Best, Angie Zuniga angie.zuniga@servicenow.com     ... View more

All are welcome. This will be the 2nd meetup of the year. Save the Date and get ready to connect with your local peers and enthusiasts to talk all things ServiceNow and get an up close look and hands of experience of the GenAI for Admins, App Developers and Low Coders!   Zoom meeting link: https://servicenow.zoom.us/j/96107050424?from=addon 6:00 Social - Zoom session will start 6:30 GenAI In Action 7:15 Meetup Chapter Announcements 7:30 SWAG Giveaways 7:45 Free-form Collaboration Close ServiceNow Developers unite! Meet up with colleagues in your area to learn the tips and tricks of ServiceNow Application Development. Get support from the community of developers, the Developer Program, and ServiceNow employees and partners. Think of it as a year-round CreatorCon that happens in your own town. Network with, learn from, and bond with the community of like-minded professionals in the ServiceNow developer ecosystem.   Details in the link: https://www.meetup.com/san-antonio-servicenow-developer-meetup/events/307824111/?utm_medium=referral&utm_campaign=share-btn_savedevents_share_modal&utm_source=link ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Is there a method to the (March) Madness?    The NCAA Basketball Tournament is almost here! Whether you're a die-hard fan or just in it for the excitement, this 68-team showdown never disappoints—unexpected upsets, fierce rivalries, and plenty of reasons to cheer (or yell) at your screen!    Join us on Monday, March 17th, at 10:00 AM PT / 1:00 PM ET for the latest ServiceNow virtual event to explore whether there’s a “science” behind all the madness. College basketball expert Mike DeCourcy will share his top tips for filling out your men’s NCAA tournament bracket, covering teams on the bubble, potential Cinderella stories, and the best bets to win it all!    Before Mike takes the stage, ServiceNow’s Innovation Officer, Jim VanOver, will showcase how AI Agents and Generative AI help you better sell, fulfill, and serve customers to create a slam-dunk experience.    🏀 March Madness Bracket Challenge!  🏀  After the event, we’re kicking off the 4th Annual ServiceNow "Win as a Team" Bracket Challenge!  Submit your bracket online for a shot at exciting prizes—rules and prize details will be shared at the end of the March 18th virtual event.    Teamwork makes the dream work—Register today!  ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more