Hi SF SNUG Members -
We have 1 opening on the agenda for a customer presenation, and are looking for customers who are willing to share with the community. If you're interested in showcasing tips/tricks, projects, or your knowledge about the ServiceNow platform, please reach out to me to be considered: samantha.outwater@servicenow.com
More info below for the SNUG - register if you'd like to attend.
Event Details:
Date: Wednesday, June 10th, 2026
Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm
Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054
AGENDA:
- 10:00 AM – 12:00 PM | OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities – Damian Pascale, Senior Principal Product Manager, Process Mining
- 12:00 PM – 12:30 PM | Lunch & Check-In
- 12:30 PM – 12:45 PM | Welcome & New SNUG Leader Intro – Paul Porter and Maria Pettit, Kaiser Permanente
- 12:45 PM – 1:30 PM | ServiceNow Release Update: Australia
- 1:30 PM – 2:00 PM | Customer Presentation: Juniper’s Journey with ITSM Now Assist AI Agents and Zero Touch Service Desk
- 2:00 PM – 2:10 PM | Break
- 2:10 PM – 2:30 PM | Sponsor Session – RapDev
- 2:30 PM – 3:00 PM | Customer Presentation
- 3:00 PM – 4:00 PM | Happy Hour & Birds of a Feather – Topics: Agentic AI, AI Control Tower, Process Mining
REGISTER NOW
