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yesterday
Hello SNUG Members!
Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.
SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work.
Register to attend the upcoming ServiceNow SNUG meeting in Santa Clara where you will:
- Get valuable tips and learn best practices
- Hear important updates from ServiceNow
- Network and collaborate with your peers
In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Workshop. We recommend a computer + secondary device to follow along.
Event Details:
Date: Wednesday, June 10th, 2026
Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm
Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054
AGENDA:
- 10:00 AM – 12:00 PM | OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities – Damian Pascale, Senior Principal Product Manager, Process Mining
- 12:00 PM – 12:30 PM | Lunch & Check-In
- 12:30 PM – 12:45 PM | Welcome & New SNUG Leader Intro – Paul Porter and Maria Pettit, Kaiser Permanente
- 12:45 PM – 1:30 PM | ServiceNow Release Update: Australia
- 1:30 PM – 2:00 PM | Customer Speaker
- 2:00 PM – 2:10 PM | Break
- 2:10 PM – 2:30 PM | Sponsor Session – RapDev
- 2:30 PM – 3:00 PM | NowAssist Presentation or Customer Presentation TBC
- 3:00 PM – 4:00 PM | Happy Hour & Birds of a Feather – Topics: Agentic AI, AI Control Tower, Process Mining
Workshop Overview:
How to use Process Mining to identify process improvement opportunities:
In this lab, you'll get hands-on with the use a few common use cases
Automation opportunities — Surface repetitive work that are prime candidates for automation or AI agent orchestration.
Multi-hop and reassignment patterns — See how many times work bounces between teams or individuals, quantify the impact of each reassignment, and pinpoint the root causes driving unnecessary handoffs.
On Hold analysis— Identify where work is stalling, how long it sits idle, and the downstream impact on SLAs,and throughput.
Get ready to leave energized to make work, work better! We look forward to seeing you there!
**To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.
