Let's connect together
Join us to make our over 890K member community even better. Create your free account and make the world work better for everyone.
Join the Community
Published on by
tracyo_brien
tracyo_brien
Hello SNUG Members!
I wanted to provide an update on the SNUG event for this year. Unfortunately, we need to postpone the 2024 event as we were unable to find a customer host. We are hoping to have the San Francisco SNUG event in Q1 of 2025.
Great News! Registration is also open for the annual virtual HOLIDAY SNUG which will be held on 12/4 (additional details will be provided on the community).
While we don’t have a traditional SNUG event planned, we do have a customer event coming up in our Santa Clara office on November 18th! The event will provide SNUG members with the opportunity to network and collaborate with local ServiceNow customers.
Location: ServiceNow Office | Building A, All Hands 1 & 2
Address: 2225 Lawson Ln, Santa Clara, CA 95054
Future-Proof Your ITSM Strategy: Leveraging Service Operations Workspace and Generative AI
You’ll gain actionable insights, explore real-world success stories, and learn how to streamline workflows while driving proactive service management and preparing your ITSM strategy for the future.
- Learn how SOW unifies workflows and improves ITSM efficiency
- A view into what’s new in the ServiceNow® ITSM roadmap
- Insights on integrating GenAI with ServiceNow Now Assist for ITSM
- Direct engagement with Outbound Product Management and networking with other ServiceNow customers
AGENDA:
Welcome and Introductions
What’s New with ITSM Service Operations Workspace
- Understanding Service Operations Workspace: Key Benefits and Features
- Adopting Service Operations Workspace: Three Use Cases for Success
- SOW Implementation Best Practices for Crawl, Walk, Run
- Networking Lunch
Roundtable: Your SOW Adoption Journey
Now Assist (AI)
- Discover how Now Assist brings AI-driven efficiency to ITSM
- Now Assist: You're Closer Than You Think: Activation Best Practices
Q&A and Wrap Up
We will offer a variety of food throughout the event, including vegetarian, vegan, and gluten-free options. If you have any additional dietary requirements or questions leading up to the event, please contact Justine Chen at justine.chen@servicenow.com.
Event has ended
You can no longer attend this event.
Start:
Mon, Nov 18, 2024 08:00 AM PST
End:
Mon, Nov 18, 2024 04:00 PM PST