Error Message: Invalid attempt. Encrypted data could not be saved

[AwanishK]

Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also tested by not filling any of the masked variables and I was able to submit a request.

Need some support on what the issue for the error could be.

[RaghavSh]

@AwanishK I believe this could answer your query:

https://www.servicenow.com/community/secops-forum/user-getting-quot-invalid-attempt-encrypted-data-c... 

[RaghavSh]

@AwanishK Did this answer your query?

[Ankur Bawiskar]

@AwanishK 

the user you are using doesn't have the encryption context to write to the target field on record producer.

the only way is give proper encryption role to that user

Unable to save encrypted data in protected information field on incident record producer 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@AwanishK 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏